If you see the following screen while attempting to sign in to your ID.me account, this means the details you entered regarding your personal identity do not match what we have on record.
This could happen if you share an email with someone who has signed up with ID.me in the past. Before attempting to verify your identity again, please make sure that you are not sharing your ID.me account with anyone and that the email address linked to your account is yours only.
To access your account after seeing the screen above, you will need to submit a help ticket.
Tip: If you don’t have access to your email, get locked out of your account, or see an error message while signing in, visit I can't sign in to my account.
