If you see a ‘Mismatched Information’ error while signing in to your ID.me account, this means the details you entered regarding your personal identity do not match what we have on record. This article explains what to do when you see this error.
Re-enter your information
When you see this error:
- Select Retry.
- Enter your information, ensuring it’s accurate.
- Submit your information and continue with your verification.
Other sign-in issues
For a list of other common sign-in issues, visit I can’t sign in to my account.