When you verify your identity with ID.me, you will need to upload images of specific personal identity documents, such as a Driver’s License or Passport.

Your identity document(s) will not be accepted if:

Your submission may have contained an error or typo.
You may have submitted expired documents.
You may not have correctly taken and submitted a 'selfie' when prompted.
You may have submitted an unreadable document.
You may have submitted a document that has already been uploaded by another ID.me member.

If you see a "We couldn't read your document" message, select Try with a different document to re-upload photos of your documents.

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If you continue to see this error message, you may be asked to verify your identity with an ID.me Trusted Referee over a video call. Select Verify identity on a video call to continue.

Learn more about how to verify your identity with a Trusted Referee.

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Tips for taking photos of your document(s):

Match the orientation to the document (for example, use landscape orientation for Driver's Licenses).
Turn off the flash on your camera to reduce glare.
Place your document on a dark table or surface.
There should be no other objects in the photo.
Take the photo straight on and not at an angle.
Your document should fill as much of the frame as possible, without cutting any of it off. All four corners of the document should be visible.
Look at the photo after you take it, and make sure there is no glare obscuring the text.
Your photo must be a PNG or JPG.

If you are verifying with an ID.me Trusted Referee video call and your identity document(s) were not accepted, you will receive an "Action Required: Join a video call" email with further instructions.