While browsing the internet, your device will store data temporarily to load web pages faster. However, if you are experiencing technical issues while verifying your identity with ID.me, you may need to clear your browser cache.

Select one of the following:

• Steps to clear cache on Google Chrome’s mobile browser
• Steps to clear cache on Google Chrome’s desktop browser
• Steps to clear cache on other browsers

Steps to clear cache on Google Chrome mobile browser:

1. Open the Chrome app. 

2. Tap the horizontal three dots icon ••• in the bottom-right corner of the screen. You may have to scroll up or down to reveal this icon. 

3. Select History, then Clear Browsing Data.

4. Make sure there’s a checkmark next to "Cached Images and Files." Tap OK in the top right corner.

5. Close the Chrome app. 

6. Reopen the Chrome app.

7. Return to ID.me and continue your identity verification.

Didn’t work? Return to the troubleshooting guide.

Steps to clear cache on Google Chrome desktop browser:

1. Open Chrome. 

2. Click the vertical three dots icon ⋮ in the top-right corner of the browser window.

3. Select More Tools, then Clear Browsing Data.

4. Make sure there’s a checkmark next to "Cached Images and Files." Click Clear Data.

5. Close all browser tabs and windows. 

6. Reopen your browser.

7. Return to ID.me and continue your verification.

Didn’t work? Return to the troubleshooting guide. 

Steps to clear cache on other browsers:

• Apple Safari
• Mozilla Firefox 
• Microsoft Edge
• Internet Explorer

Didn’t work? Return to the troubleshooting guide.