National Geospatial-Intelligence Agency (NGA) and ID.me – ID.me Help Center

The National Geospatial-Intelligence Agency (NGA) works with ID.me to verify NGA users requesting information online. ID.me provides secure digital identity verification to government agencies and healthcare providers to make sure you are you—and not someone pretending to be you.

This article explains how to use your ID.me account to access the NGA application for work purposes.

Get started

How you begin depends on whether you already have an ID.me account or need to create an ID.me account for the first time. Select the appropriate tab below for step-by-step instructions.

Do not create another account if you already have one. Instead, you’ll need to:

Add your work email to your ID.me account
Sign in to the NGA application and consent to share your verified identity information

Add your work email address

To add your work email address to your ID.me account:

Go to ID.me My Account and sign in.
From My Account, select Profile, then in the Email section, select +Add an email.
Enter your work email address. If you want to label this email address as your work email, check the box next to “Work”.
Select Send confirmation. A confirmation message will be sent to your work email.

Tip: If you don't receive the email, check your spam folder. To send a new confirmation email, select the three dots next to the email, then select Resend confirmation.
Select the link in the email to confirm this email address.

After you have confirmed the email, it displays in the “Profile” tab of your account.

Sign in and share your information

To access NGA:

Go to the NGA application you’d like to access.
Select Sign In with ID.me, then sign in with your ID.me account and complete multi-factor authentication (MFA).
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that NGA will receive and then select Allow to consent to share that information with them.

If you have never created an ID.me account, you need to:

Create an ID.me account using your personal email address
Add your work email to your ID.me account
Verify your identity

Note: If you live outside the United States, you’ll need to verify your identity on a video call. To learn how, visit Verifying if you live outside of the United States.

Create an ID.me account

To help ensure you always have access to your ID.me account, create your ID.me account using your personal email address, then add your work email.

To create a new account:

Go to ID.me My Account and select Create an ID.me account.
Enter your personal email address and a strong password, then select Create account. Learn how to create a strong password.
Follow the prompts to finish setting up your ID.me account and to confirm ownership of your email.

Add your work email to your account

To add your work email:

From My Account, select Profile, then in the Email section, select +Add an email.
Enter your work email address. If you want to label this email address as your work email, check the box next to “Work”.
Select Send confirmation. A confirmation message will be sent to your work email address.

Tip: If you don’t receive the email, check your spam folder. To send a new confirmation email, select the three dots next to the email, then select Resend confirmation.
Select the link in the email to confirm this email address.

After you have confirmed the email, it displays in the “Profile” tab of your account.

Verify for NGA applications

For steps to verify your identity, visit Verifying with Self-Service. You only need to verify your identity once—then you can use your ID.me log in at NGA applications and anywhere else ID.me is accepted.

Video Chat Agent

If there is an issue verifying your identity using self-service, you may need to complete your verification by uploading additional documents and joining a video call. Wait times can vary, but you can schedule a video call appointment at a time that’s convenient for you.

You will need to have two primary documents or one primary document and one secondary document to complete the process.

You may need to provide additional documentation:

To prove your Social Security number
To prove your current address
If your name has changed

You’ll need to present your physical documents on the video call.

Do you have multiple ID.me accounts?

If you already created a duplicate ID.me account using your work email address or another email address that you own, follow the steps in Using an email address that’s on your duplicate account to make your email address available to add to your original ID.me account.

For more information on duplicate accounts, visit Duplicate account.

ID.me can help if you have trouble with the identity verification process. Common issues include:

Account sign-in issues
Uploading identification documents or selfies
Fixing documents that were rejected

The application and/or organization service you’re trying to access can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you are trying to access. Before contacting the NGA:

Confirm your verification was successful
Confirm you shared your information with the organization
Review our best practices and sample messages of how to request help from the organization you need to access