National Geospatial-Intelligence Agency (NGA) and ID.me – ID.me Help Center

The National Geospatial-Intelligence Agency (NGA) works with ID.me to verify NGA users requesting information online. This article explains how to use your ID.me account to access the NGA application for work purposes.

Sign in to NGA

If you already have an ID.me account, sign in to your account:

Go to the ID.me sign-in page and enter your email and password, then select Sign in.
Add your work email to your ID.me account if you haven’t already. Learn how to add a work email.
Go to the NGA application you’d like to access.
Select Sign In with ID.me, then sign in with your ID.me account and complete multi-factor authentication (MFA).
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that NGA will receive and then select Allow to consent to share that information with them.

I can’t sign in to my ID.me account

Changed your phone number? Visit I changed my phone number.
Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
Unsure of your sign-in issue? Visit I can’t sign in to my account.

Verify for NGA

If you’ve never had an ID.me account, you’ll create an account before verifying your identity. Add both your personal and work email addresses to your account. After you create your account, you’ll verify your identity:

Self–Service: Upload your identity documents and a video selfie. This self-directed process usually takes 5-10 minutes and guides you through each step on your screen. For step-by-step instructions, visit Verifying your identity with Self-Service.

Note: If you live outside of the United States and have a Social Security number, learn how to verify your identity. If you don’t have an SSN, visit Verifying with ITIN or Verifying with a non-US passport.

Who to contact for help

ID.me

ID.me can help if you have trouble signing in to your account or verifying your identity. Common issues include:

Signing in to your account
Uploading documents or selfies
Fixing rejected documents
If you're unable to verify, you may need to finish verifying on an extended video call.

NGA

NGA can best help with questions and next steps after you complete the verification process. For example, you may have questions about your benefits or services. Before contacting them:

Confirm your verification was successful
Confirm you shared your information with the organization
Review our best practices and sample messages of how to request help from an organization