When completing your identity verification, you will be asked to confirm your information including your name, date of birth, and home address. If your information is incorrect, you will have the option to update it.

Steps to update your information:

1. Go to the bottom of the "Is the following information correct?" page and select No.
2. Update the incorrect information.
3. Ensure all the information is correct and select Submit.
4. ID.me will process your request.

What if my updated information is not accepted?

If your identity information is not accepted after submitting an update, you will be directed to meet with a Trusted Referee on a video call. A Trusted Referee is a trained identity specialist employed by ID.me to prove your identity. 

When verifying your identity with a Trusted Referee, you will be asked to upload photos of your identification documents and show the physical copies to an ID.me Trusted Referee. You may need to show either two primary documents or one primary document and two secondary documents and/or proof of a Social Security number. 

Look for a Verify identity on a video call button like the one below to verify your identity with an ID.me Trusted Referee.