Users who first verify their identity with ID.me in order to access the IRS can expect their selfie and Biometric Information to be automatically deleted within 24 hours of successfully verifying. Additionally, where applicable, recordings of video chat sessions with a Video Chat Agent will be deleted within 30 days after successfully verifying.
Where necessary, ID.me may temporarily retain either the selfie and associated Biometric Information or the recorded video chat session for a longer period of time if the data is subject to a valid legal hold. Members who verified their identity with other ID.me partners can delete their selfie and Biometric Information within their ID.me Account.