If you have selected to verify with a Video Chat Agent, or self service, and would like to switch to the other verification method—at any point during the verification—you can close your browser window and sign in to the IRS with the same email and password associated with your ID.me account to start over at this screen.

Steps to switch verification methods:

Close your browser window at any point by selecting the X in the corner.
Open a new window in your browser, and navigate to the IRS site to Sign in with ID.me.
Use the same email and password associated with your ID.me account to sign in, then follow the prompts to complete MFA.
Continue with your preferred verification method.

Do not create more than one ID.me account; this will result in complications with both accounts.

IRS - How do I switch verification methods if I selected one that doesn’t work for me?

Steps to switch verification methods:

Close your browser window at any point by selecting the X in the corner.

Open a new window in your browser, and navigate to the IRS site to Sign in with ID.me.

Use the same email and password associated with your ID.me account to sign in, then follow the prompts to complete MFA.

Continue with your preferred verification method.