Sterling and ID.me

Sterling works with ID.me to verify candidates as part of their employment background check. The role of ID.me is exclusively regarding identity verification; ID.me does not conduct background checks. This article explains how to verify your identity for Sterling.

Sign in to Sterling

If you already have an ID.me account, sign in to your account:

1. From the identity verification email you received from Sterling, select Click here to begin.
2. When prompted, select the ID.me button.
3. Enter your email address and password, then select Sign in.  
4. If required, follow the prompts to provide any additional information.
5. From the Authorize screen, review the information that Sterling will receive and then select Allow to consent to share that information with them. Otherwise, follow the prompts to verify your identity.

I can’t sign in to my ID.me account

• Changed your phone number? Visit I changed my phone number.
• Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
• Unsure of your sign-in issue? Visit I can’t sign in to my account.

Verify for Sterling

If you’ve never had an ID.me account, you’ll create an account before verifying your identity.

For steps to verify your identity, visit Verifying with KBA-R. 

After you verify

After you’re verified, go back to Sterling and sign in with your ID.me account to consent to sharing your information and access the application. This step securely shares your identity information with Sterling.

1. Review the details and make sure they are correct. If you see something that is incorrect, you can change it by selecting Edit.
2. After confirming your information is correct, select Continue.
3. Select Allow to share your information with Sterling.

Who to contact for help

ID.me

ID.me can help if you have trouble with your account or verifying your identity. Common issues include:

• Signing in to your account
• Uploading documents or selfies
• Fixing rejected documents

Sterling

Sterling can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

1. Confirm your verification was successful
2. Confirm you shared your information with the organization
3. Review our best practices and sample messages of how to request help from an organization