Skip to main content
NEW!Still working on your 2021 tax return? View IRS Resources. (En Español)
  1. ID.me Help Site
  2. Verifying for State Benefits
  3. California
  4. California Employment Development Department (CA EDD)

California EDD - How do I verify for Disability Insurance with a Video Chat Agent?

ID.me has partnered with the California Employment Development Department (EDD) to help verify your identity for State Disability Insurance (SDI). To verify your status, you should have received an email from California EDD asking you to verify your identity with ID.me; press the URL in the email and follow the steps below.

The verification process will take approximately 5-10 minutes, plus the wait time for the next available video chat agent. You will need two primary documents or one primary document and two secondary documents. No biometric data will be collected in this option.

Video Chat Agent — What you need

Tips and best practices for selecting and uploading acceptable identity documents.

Signing in to your ID.me account

1. Navigate to the email you received from EDD asking you to verify your status as a licensed health professional

For more information on this email, contact California EDD. 

2. Select the link in the email, or copy the url into your browser. 

3. Select Verify with ID.me and sign in to your ID.me account. 

If you've never set up an account with ID.me, select Create account and continue following the steps below. 

Do not create more than one account.

   Verify_with_ID.me.gif

Multi-factor Authentication 

If you are creating a new account, you will need to set up multi-factor authentication (MFA) to continue with your verification. For instructions on setting up MFA, select one of the following MFA methods:

Once you have successfully set up MFA, continue to Verifying your identity.

   Set up a multi-factor authentication sign in method.gif

Verify your identity with a Video Call

Once you are signed in to your ID.me account, you can verify your identity with a video selfie, or over a video call with a live agent. Follow the steps to verify your identity with a Video Chat Agent.

How do I verify my identity with a video selfie?

1. Select Video Chat Agent, then select Continue.

   Screen_Shot_2022-04-12_at_11.13.38_AM.png

2. Select Get Started and follow the prompts to verify your identity.

   Verify_your_identity_with_a_video_call.png

3. Fill in your information and select Continue. 

Make sure the information you provide matches the information on your documents.

   Fill_in_your_information_and_select_continue_step.png

4. Confirm your Social Security number and select Continue.

Why does ID.me ask for my Social Security number?

   Enter_all_other_requested_information__including_your_Social_Security_number.gif

5. Select the primary document you would like to use and select Continue.

You'll need to upload a photo of two primary documents or one primary and two secondary documents. 

Your document should:

  • show your full name and date of birth.
  • not be a photocopy of the document

  • be a photo or full-color scan.

   Select_the_primary_document_you_would_like_to_use_and_select_Continue.png

6. Confirm the name on the document matches the name previously entered and select Continue.

   Confirm_the_name_on_the_document_matches_the_name_previously_entered_and_select_Continue_step9-01.png

7. Select either one additional primary document or two additional secondary documents and select Continue.

 

 Select_a_primary_or_two_secondary_documents_from_the_list_of_eligible_options.gif

8. Choose how you want to send ID.me your documents and select Continue.

You will have the option to take photos of the documents with your smartphone or by uploading images from a computer.

 

 Choose_how_you_want_to_send_ID.me_your_documents_and_select_Continue._You_will_have_the_option_to_take_photos_of_the_documents_with_the_camera_app_on_your_smartphone_or_by_uploading_images_from_your_device_step.01.png

9. Upload front and back photos of your document, and select Continue.

Not all documents require front and back photos; a U.S. Passport, for example.
If_uploading_an_image__select_Choose_Image_and_upload_both_the_front_and_back_of_your_document_and_select_Continue_frontlicense_step13_IRSvca.png  If_uploading_an_image__select_Choose_Image_and_upload_both_the_front_and_back_of_your_document_and_select_Continue_backlicense_step.png

10. Wait for your documents to be reviewed live by an ID.me Video Chat Agent.



   Waiting_for_document_review__ID.me_is_reviewing_your_documents__waiting_for_next_available_video_call.png

11. You will receive an email from ID.me inviting you to join a video call with an ID.me Video Chat Agent; select Check in now to join.

   Check_in_now_for_your_video_call.png

12. Wait for the next Video Chat Agent to be available.

Make sure to have the documents you uploaded on hand, as you will need to show the documents during the video call. Wait times may vary.


What if I have a long wait time?

 

Waiting_for_document_review__ID.me_is_reviewing_your_documents__waiting_for_next_available_video_call.png

13. When prompted, select Join Video Call to speak with a Video Chat Agent.

Show the Video Chat Agent your documents, answer a few questions, and that’s it—your identity has been verified!

 

 When_prompted_select_Join_Video_Call_to_speak_with_a_Video_Chat_Agent.png

14. Scroll down and select Allow and continue after your call with a Video Chat Agent.

This step securely shares your identity information with EDD and enables you to access the EDD application for which you verified.

   We_ve_verified_your_identity_success_screen.gif
ID.me’s role in UI claims is limited to identity verification. For information on your UI claim status, eligibility, etc., contact California EDD. 

What happens next?

After you have verified your identity, you will receive another email from the EDD with instructions on any further actions needed to validate your Disability Insurance (DI) claim.

Was this article helpful?
0 out of 0 found this helpful

Related articles