The Department of Health & Human Services (HHS) works with ID.me to verify your identity for the External User Management System (XMS).
Before you verify
- For HHS XMS applications, you can use any of our multi-factor authentication (MFA) methods.
- If you created an ID.me account in the past, ensure you sign in to that account instead of creating a new one. It’s not possible to have more than one ID.me account.
Verify your identity for XMS
To verify your identity:
- Go to the HHS External User Management System and select ID.me, then select Agree.
- Sign in to your ID.me account. If you haven't created an ID.me account, select Create an ID.me account to begin.
- Give ID.me permission to share your identity information with HHS by selecting Allow.
- Select My Profile in the upper right hand corner of the screen.
- Under the “Verify your Identity” section, select Verify with ID.me. You’ll be prompted to sign in and complete multi-factor authentication (MFA) again.
- Select the document type you want to use to verify your identity and follow the prompts to upload the document.
Quick Tip: You can take a photo of the document with your smartphone or upload one from your computer.
- Take and submit a video selfie. Your selfie will only be used to confirm that the person in the selfie matches your government ID. After successfully verifying your identity, you may request that ID.me delete your Biometric Information. If selfie verification doesn’t work, you may need to verify with a Trusted Referee.
- Enter your Social Security number.
- Review your information and select Yes to confirm that it is accurate.
After ID.me verifies your identity, you will receive a confirmation message as a way to protect you from fraud.
If there is an issue with your identity verification procedure, you may be routed to a video call with a Trusted Referee, also known as a Video Call Agent. Wait times can vary, and you will need one primary document and two secondary documents (or two primary documents) physically with you to complete the process.