The Department of Health & Human Services (HHS) has partnered with ID.me to verify your identity for the External User Management System (XMS).
Verifying your identity
1. Navigate to the HHS External User Management System and in their “Login with one of our partners” area, select ID.me. |
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2. Sign in to your ID.me account.If you've never set up an account with ID.me, select Create account to begin. Do not create more than one account. |
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3. Authorize ID.me to share your identity information with HHS by selecting Allow. |
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4. Select My Profile in the upper right hand corner of the screen. |
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5. Select Verify with ID.me in the menu on the right side of the screen.You will be prompted to sign in and complete multi-factor authentication (MFA) again. |
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6. Select the document type you want to use to verify your identity and follow the prompts to upload the document.You can take a photo of the document with your smartphone or upload one from your computer. |
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7. Take and submit a video selfie.Your selfie will only be used to confirm that the person in the selfie matches your government ID. Your selfie and biometric data will be deleted within 24 hours of verification. |
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8. Enter your Social Security number. |
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9. Review your information and select Yes to confirm that it is accurate.After ID.me verifies your identity you will receive a confirmation message as a way to protect you from fraud. |
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Trusted Referees
If there is an issue with your identity verification procedure, you may be routed to a video call with a Trusted Referee, also known as a Video Call Agent. Wait times can vary, and you will need one primary document and two secondary documents (or two primary documents) physically with you to complete the process.