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  1. ID.me Help Center
  2. Identity Verification
  3. Healthcare
  4. Patient verification

Verifying your identity for My CyncHealth

Verify for My CyncHealth

1. Navigate to mycynchealth.org

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2. Sign in to your ID.me account. 

If you've never set up an account with ID.me, select Create an account to begin. 

Do not create more than one account.

 

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3. Confirm your email address.

 

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4. Select a multi-factor authentication option (MFA).

 

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5. Verify your identity.

Select Driver's License or State ID, Passport, or Passport Card to upload.

You can take a photo with your smartphone or upload a file from your computer.

 

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6. If you selected Take a photo with your device, follow the onscreen prompts.

When prompted, enter your phone number. ID.me will send you a link via text message  to take photos of your ID.

How do I verify my identity without a smartphone?

 

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7. When prompted, take and submit a selfie.

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8. Enter all other requested information, including your Social Security number.

 

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9. Review your information and select Yes to confirm it is accurate.

After ID.me verifies your identity, you will receive a confirmation text message as a way to protect you from fraud.

 

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10. Select Allow and Continue to share your identity information with CyncHealth.

Trusted Referees

If there is an issue with your identity verification procedure, you may be routed to a video call with a Trusted Referee, also known as a Video Call Agent. Wait times can vary, and you will need to have personal documentation available to complete the process.

Who to contact for support

Who you need to contact for help depends on if you completed the verification process or not.

ID.me

ID.me can help if you have trouble with the identity verification process. Common issues include:

My CyncHealth

The partner you verify for can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting the partner:

  1. Confirm your verification was successful
  2. Confirm you shared your information with the partner
  3. Review our best practices and sample messages of how to request help from ID.me partners
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