The Connecticut Department of Children and Families (CT DCF) works with ID.me to ensure you have a secure account when signing in to the DCF Portal. ID.me’s partnership with Connecticut DCF is exclusively for signing in and using multi-factor authentication (MFA). This article explains how to use ID.me with Connecticut’s DCF.
Before you start
- You can use ID.me with CT DCF’s CPS Background Check and Mandated Reporter Online Reporting Portal.
- For background checks, you’ll need to enter the token code that was provided by the agency you’re working with. ID.me doesn’t provide token codes.
1. Create your ID.me account
To get started, you’ll need to create an ID.me account:
- Go to Connecticut DCF’s Portal and select CPS Background Check or Mandated Reporter Online Reporting Portal.
- Select Sign in with ID.me. If you chose CPS background checks, select an agency from the dropdown, enter your token code, then select Sign in with ID.me.
- Create or sign in to your ID.me account. For detailed steps to create a new account, visit How do I create an ID.me account?
2. Set up multi-factor authentication (MFA)
While creating your ID.me account, set up multi-factor authentication (MFA) to ensure your account is secure. MFA strengthens account security by requiring two factors to confirm your identity when you sign in to your ID.me account. These factors usually include something you know (like a username and password), plus something you own (like a phone number).
To set up MFA, use one of these methods:
Manage your ID.me account
After creating your ID.me account, you can also manage your account settings.
- Change or add email addresses to your account.
- Reset your password.
- If you can’t access your ID.me account email address, need to reset your password, or see an error message, visit I can't sign in to my account.
- Learn more about Getting started with multi-factor authentication.
- If you’re having trouble, visit Troubleshooting multi-factor authentication.
Who to contact for support
Who you need to contact for help depends on if you completed the verification process or not.
ID.me can help if you have trouble with the identity verification process. Common issues include:
- Account sign-in issues
- Uploading identification documents or selfies
- Fixing documents that were rejected
They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:
- Confirm your verification was successful
- Confirm you shared your information with the partner
- Review our best practices and sample messages of how to request help from ID.me partners