Signing in to your ID.me account requires your email address, password, and multi-factor authentication (MFA). In many cases, you can regain access to your account on your own if you know two of those three sign-in credentials.
For example, if you forgot your password, but know your email and MFA. Or if you don’t have access to the email on your account, but still know your password. This article explains common sign-in scenarios and how to fix them.
ImportantIf you cannot sign in to your existing ID.me account, do NOT create additional ID.me accounts. You won’t be able to use your new account. Instead, follow the steps in this article to fix any sign-in issue on your existing account.
Find your sign-in issue
Find the sign-in issue you need help with and select “How to Fix” for steps to fix the issue:
Email, password, and MFA issues
- I don’t use the email on my ID.me account anymore: How to Fix
- Forgot my password: How to Fix
- MFA isn’t working: How to Fix
- MFA error messages: How to Fix
I don’t use the email on my ID.me account anymore
If you know your password and can complete MFA you can sign in to your account.
- You don’t need: Access to your email address.
- You need: To know your account password and be able to complete MFA.
To sign in:
- Go to the ID.me sign-in page and enter the email address you no longer use. The email serves as your ID.me account’s username.
- Enter your ID.me account password.
- Complete multi-factor authentication (MFA).
I forgot my password
If you don’t remember your password, try resetting it.
- Access to one of the emails associated with your ID.me account
- To complete MFA associated with your account
To reset your password, you’ll request a password reset, complete multi-factor authentication, then enter your new password. For steps to reset your password, visit Resetting your ID.me password.
MFA isn’t working
If you got a new phone number, the Code generator isn’t working, or you have trouble completing MFA, update your MFA settings. You can sign in to your account after updating your MFA settings.
- You don’t need: Access to your previous phone or number.
- You need: Access to the email address for your ID.me account and your account password.
To update your MFA settings, visit Updating your MFA after getting a new phone or number.
My account was suspended
Your account can be suspended for a variety of reasons. When an account is suspended, you won’t be able to sign in to your account.
For help with a suspended account, visit My account was suspended.
I have a duplicate account
You saw this error: “You already have an ID.me account”. This means you already verified your identity using a different account. You must sign in to your original ID.me account. Do not create additional ID.me accounts or try to use your duplicate account.
For next steps to sign in to your original ID.me account, visit I have a duplicate account.
If you made a duplicate account because you couldn’t sign in to your original account, you need to recover your original account. You will not be able to use your duplicate account to sign in with ID.me.
If you can’t sign in to your account, ID.me Support agents are happy to help you recover your account.
Before you contact Support
Before contacting support, please:
- Try at least one time to sign in to your ID.me account.
- Try the troubleshooting steps in this article. This helps our agents more quickly determine what’s keeping you from signing in.
To open a ticket with Support:
- Go to the ID.me Contact Support page.
- Select Submit a ticket without signing in.
- In the form, under “Why can't you access your account?”, select the dropdown that best describes your issue.
- Select Submit.