If you're having trouble signing in to your ID.me account, select the issue(s) below to help regain access.
I forgot my password
Visit Resetting your ID.me password for step-by-step instructions.
I’m having trouble with MFA
To reset your MFA method, you must be able to sign in to your ID.me account using your email and password. Common MFA issues include:
- Not receiving MFA codes because you changed your phone number or got a new device
- Having trouble with your ID.me or other authenticator app
Visit Resetting your multi-factor authentication (MFA) method for step-by-step instructions.
I can’t access the email on my account
If you remember your password, you may still be able to sign in without access to your email.
Visit Signing in if you can’t access the email address on your account for step-by-step instructions.