IRS and ID.me – ID.me Help Center

The IRS works with ID.me, a technology provider, to provide authentication and identity verification for taxpayers and tax professionals accessing IRS applications.

Proving your identity involves uploading government documents, taking a video selfie, and filling out personal information. These identity verification services are crucial for the IRS to ensure millions of taxpayers and tax professionals can securely access IRS online services.

Get started

Already have an ID.me account?

If you have an ID.me account, sign in to your ID.me account to access IRS online services.

For step-by-step instructions, visit Signing in to the IRS using ID.me.

Tip: Have trouble signing in to the IRS with your ID.me account? Visit I can’t sign in to my account.

Need to use your account for an IRS business application?

To use your ID.me account with the IRS for work purposes, visit Using the IRS for work.

Need to create an ID.me account for the first time?

If you’ve never had an ID.me account, create an account and verify your identity. Choose a verification method:

Self–Service: The fastest method to verify; usually takes 5-10 minutes.
For step-by-step instructions, visit Verifying your identity with Self-Service.
Video call: You will upload your document, then join a quick video call.
For step-by-step instructions, visit Verifying with a short video call.

Note: If you live outside the United States and don’t have a U.S. phone number, mailing address, or Social Security number, you can still verify your identity. Learn more at Verifying if you live outside the United States.

Common issues and troubleshooting

ID.me issues

Can’t sign in to your account: Learn how to fix sign-in issues.
Reset your multi-factor authentication (MFA) method: Get help resetting your MFA method.
Multiple accounts: Find out what to do if you have multiple ID.me accounts.

IRS issues

Identity protection PIN (IP PIN): How to request an IP PIN.
Requesting tax transcripts: Steps to obtain your tax records.
Checking tax return refund status: Instructions for tracking your refund.
Adjusted Gross Income (AGI): Learn how to find your AGI.
Form W-2 and tax statements: Information on accessing your tax forms.
E4301 errors: Troubleshooting specific error messages.

Who to contact for help

ID.me Support

ID.me can assist with:

Issues verifying your identity.
Managing your account settings.
Closing your ID.me account.
Other questions related to ID.me.

To contact ID.me Support, visit Contact Support and sign in to your account.

IRS Support

The IRS handles all tax-related inquiries, including:

Account balances: Payments and payment plans, such as online payment agreements (OPA).
Tax records: Getting tax transcripts or checking your refund status.
IRS IP PIN: Find steps to request an IP PIN.
Tax return information: Verifying details on your tax return.
IRS letters or notices: Assistance with responding to any communications from the IRS.

Contact the IRS:

If you received an IRS letter or notice, call the phone number listed on the document.
Visit the IRS Website for online tools, resources, and assistance options.

Alternative options to access IRS applications

For alternative options:

Visit the IRS tool or application login page.
Find and select the “What if I can’t verify my identity?” section.
Select the “Alternative options” link.