Internal Revenue Service and ID.me – ID.me Help Center

The Internal Revenue Service (IRS) works with ID.me, a technology provider, to provide authentication and identity verification for taxpayers and tax professionals accessing IRS applications.

Proving your identity involves uploading government documents, taking a video selfie, and filling out personal information. These identity verification services are crucial for the IRS to ensure millions of taxpayers and tax professionals can securely access IRS online services.

Get started

Select a tab that aligns with your status—whether you already have an ID.me account or are creating an ID.me account for the first time—for complete instructions.

If you are an existing ID.me member, do not create another account. Instead, sign in to the IRS and consent to share your verified identity information:

Go to the IRS application you’d like to access.
Sign in with your ID.me account and complete multi-factor authentication (MFA).
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that the IRS will receive and then select Allow to consent to share that information with them.

If you do not have an ID.me account, you must create an account using your personal email, set up Multi-Factor Authentication, verify your identity, and then consent to share your identity information with the IRS to access their site. You only need to verify your identity once—then you can use your ID.me log in at IRS and anywhere else ID.me is accepted.

Note: Use your personal email address when creating your ID.me account. If you need to use your account to access a business, organization, or non-profit, visit Setting up your ID.me account for work to learn how to add your work email address to your ID.me account.

For steps to verify your identity, visit Verifying your identity for the IRS.

Troubleshooting

Visit the articles below if you’re having trouble with the verification process or your ID.me account.

Account

Multi-factor authentication

How to fix multi-factor authentication errors

Verification

Who to contact for support

ID.me does not process or handle any documents pertaining to your tax records or filing status. As a technology provider, ID.me only provides identity verification for IRS applications. ID.me Support can help with questions related to:

The verification process
Your ID.me account settings
Deleting your ID.me account
Other questions involving the use of ID.me

To contact ID.me Support, go to our contact page and sign in to your ID.me account.

You will need to contact the IRS for questions regarding:

Account balances
Payments and payment plans - For example, if you want to know if you owe anything to the IRS.
Questions about your tax records - Getting your tax transcripts from current or past years or checking on your tax refund
How to get your IRS IP PIN
If you were asked to verify your tax return information
IRS letters or other notices

To contact the IRS:

Visit the IRS tool or application login page.
Find and select the “What if I can’t verify my identity?” section.
Select the “Alternative options” link.

To contact the IRS, you can call the phone number on a notice or letter you received from the IRS. You can also visit the IRS website to learn more about online tools and resources, or receive telephone or local assistance.