Walmart and ID.me – ID.me Help Center

Walmart works with ID.me to verify your identity for various Walmart Health & Wellness services like scheduling virtual care appointments or logging into your patient portal. ID.me is a trusted technology company to federal and state agencies, healthcare organizations, financial institutions, retailers, and nonprofits. This article explains how to use ID.me with Walmart.

Before you verify

You will need a phone number in your name or a government-issued photo ID to verify your identity. Acceptable photo IDs include driver’s license, state ID, passport, or passport card.

1. Start verification

The verification process begins with Walmart:

Start by signing in to your Walmart.com account.
Go to the Walmart Health application for which you need to verify.
Follow the prompts to enter additional information and select Verify with ID.me.

You will be directed to the ID.me sign in page.

2. Sign in or create an ID.me account

Sign in to your ID.me account or create a new one to verify and securely access your Walmart services. To sign in or create an account:

Do not create another account if you already have one. Instead, enter your email and password, then select Sign in.

If you do not have an existing ID.me account, select Create an ID.me account and follow the prompts to create your account.

Note: You may have created an ID.me account in the past—try resetting your password first, rather than creating a new account. It’s not possible to have more than one verified ID.me account.

When creating an account, you will be asked to accept the ID.me Terms of Service and Privacy Policy, confirm your email address and set up multi-factor authentication (MFA).

Tip: ID.me recommends setting up more than one MFA method to strengthen your account security. To learn more, visit Getting started with MFA.

3. Verify for Walmart Health and Wellness

You’re now ready to verify your identity with your phone number. If you’ve already verified your identity with ID.me, you may not need to verify again. To verify your identity for Walmart Health and Wellness Services:

To verify using your personal phone and phone number:

Enter your phone number and date of birth.
ID.me will text you a link from a 5 digit number. Select the link to verify your identity, then select Continue.

Note: If you see the message “We couldn’t verify your identity,” try to verify by uploading a photo ID.

If ID.me can’t verify you identity with your phone number and date of birth, you’ll be asked to verify your identity with a government-issued photo ID:

Select the government ID you want to upload. You may choose to upload a driver’s license, state ID, passport or passport card.
Follow the prompts to upload a photo of your government-issued ID. Learn how to take photos of your documents.
Confirm that the information on your ID is clearly legible in the photo and select Continue.

Note: If you were unable to verify with your submitted document, select Retry to go back and try verifying with a different document.

4. Confirm your information for Walmart

Next, you’ll need to confirm your information:

Review the details and make sure they are correct. If your information is incorrect, select No and you will be taken back to verify again.
After reviewing your information is correct, select Yes.
Select Allow to send your information to Walmart.

Note: For more information on what happens to your information, go to What happens to my personal information after I’ve verified my identity?

After your identity is verified, and you’ve given ID.me permission to share your information with Walmart, you can proceed with accessing Walmart services.

FAQ

Who is ID.me?

ID.me is a Walmart-trusted technology provider, as well as a trusted technology company to federal and state agencies, healthcare organizations, financial institutions, retailers, and nonprofits.

Why am I being asked to verify my identity?

Walmart works with ID.me to better ensure the person accessing your personal information through Walmart Health & Wellness is you—and not someone pretending to be you. We do this all while keeping your personal information protected and secure.

Do I need to verify my identity online?

Yes, you will need to verify your identity through ID.me to take advantage of various Walmart Health & Wellness services offered online, such as accessing your medical records or lab results. This process confirms that you-are-you, and not someone pretending to be you, all while keeping your information safe and secure.

Note:You don’t have to create an ID.me account to verify your identity for Walmart.

What happens to my personal information after I’ve verified my identity for Walmart?

After successfully verifying your identity—you will be prompted to allow Walmart to receive your:

First, middle, last name
Age
Birth date
Email
Phone, street, city, state, postal code, country

You can revoke continued access to your credential at any time. If you have chosen to verify your identity for Walmart Health & Wellness through Walmart (i.e., did not log into or create an ID.me account), the personal information collected falls under Walmart’s Terms of Service and Privacy Policy. Contact Walmart for more information.

Is my information secure?

Yes. At ID.me, one of our top priorities is the security of user information. The systems that process and store user information are continuously monitored for effectiveness by our dedicated security team.

Our commitment to security is demonstrated by our compliance with security frameworks such as ISO27001, FedRAMP, and SOC2 Trust Services Criteria. ID.me uses certified independent third-parties to assess conformance with our security controls.

Note: For more information on ID.me Privacy and Security, visit: id.me/privacy and id.me/security.