ID.me works with the Connecticut Department of Social Services (DSS) to verify your identity to manage who can access your medical information. This article explains how to verify your identity with ID.me for Connecticut DSS.
ID.me’s role in this partnership is limited to identity verification. ID.me does not process or manage medical information.
Before you verify
- You will need to upload documents to verify your identity. Review our tips for taking photos with your smartphone or learn how to save and upload documents from your computer.
- When taking a selfie, follow our tips to take a great selfie.
- Learn more about the primary or secondary documents you will need to upload.
1. Log in to the CT DSS Portal
- Go to the Connecticut DSS Portal.
- Select Verify with ID.me.
2. Verify with ID.me
- Sign in to your existing ID.me account or create a new one.
Note: If you have previously created an ID.me account with a different email address, don’t create a new one. Learn about why you can’t have more than one account.
- Confirm your email address, if you are creating a new ID.me account.
- Select a multi-factor authentication (MFA) option to make your account even more secure. Available MFA options include:
- Select and upload the document you’ll use to prove your identity. For example, you can verify using your driver’s license, state ID, passport, or passport card.
- Take and submit a video selfie. If your video selfie isn’t successful, ID.me will transfer you to a video call with a Trusted Referee to get you verified.
- Enter your Social Security number.
- Review to confirm your information is accurate, then at the bottom of the screen, select Yes.
After ID.me verifies your identity, you’ll receive a confirmation text message as a way to protect you from fraud. This step securely shares your identity information with Connecticut DSS.
After you verify
After you have successfully verified your identity, either online or with the help of an ID.me Trusted Referee, you can sign in to the Connecticut DSS Portal. If you have any other questions, contact the Connecticut DSS.
Documents weren’t approved
If your documents weren’t approved, you will have another opportunity to upload your documents. For tips to ensure your documents are approved, visit Why were my identity documents not accepted?
When verifying your identity or group membership, you may see a “Duplicate Account” message that asks you to sign in with the original email address you verified with. This means you already verified under a different ID.me account. To learn more, visit Can I have duplicate (two or more) ID.me accounts?
If you’re having trouble with multi-factor authentication, visit Troubleshooting multi-factor authentication.
I can’t sign in to my ID.me account
If you can’t access your ID.me account email address, need to reset your password, or see an error message, visit Why can’t I sign into my account?