General Information
Información general (Español)
Articles in this section
- Changing languages when using ID.me
- How do I verify using my Individual Taxpayer Identification Number (ITIN)?
- Can I help a family member verify their identity with ID.me?
- Saving and uploading documents from your computer
- Can I use a PO Box address when verifying my identity?
- What documents do I need to verify my identity?
Trusted Referees
Árbitros de confianza y agentes de video chat (Español)
Articles in this section
- What do I do if I don’t have proof of address with my name on it?
- Can I use an expired ID to verify my identity?
- Where do I upload my document(s) for my Trusted Referee Video Call?
- What is an ID.me Trusted Referee video call?
- What is a Primary or Secondary Identification Document?
- How do I connect with a Trusted Referee?
Troubleshooting
Resolución de problemas técnicos (Español)
Articles in this section
- Why were my identity documents not accepted?
- What do I do if I didn't receive the text message to take a photo / selfie?
- Why was my identity verification attempt unsuccessful?
- What are some best practices for taking a good selfie?
- What should I do if I use a work email to create my ID.me account?
- Why am I being asked to sign in to contact ID.me Support?