Identity Verification

• Primary and secondary identification documents
• Other primary documents for identity verification
• Other secondary documents for identity verification
• How to upload documents
• How to fix rejected documents
• How to fix document upload issues

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• How to fix video selfie issues
• I didn't receive a text message to take document photos
• How to take video selfies

• Verifying with a short video call
• Verifying with an extended video call
• Verifying if you live outside of the United States
• Verifying with a non-U.S. passport
• Using your Individual Taxpayer Identification Number (ITIN) to verify
• Scheduling video call appointments

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• I changed my phone number
• I couldn't verify my identity
• How to switch between browser tabs when verifying
• How to fix ‘You have been blocked” errors
• “Something isn’t right” error message
• Getting help after verifying your identity

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Internal Revenue Service Veterans Affairs Social Security Administration Treasury Department United States Patent and Trademark Office Federal Bureau of Investigation Health and Human Services Department National Geospatial-Intelligence Agency

Verify for state benefits and services Arizona California Florida Georgia Idaho Iowa Massachusetts Nevada New Jersey New York North Carolina Pennsylvania Texas Virginia Request vital records

• Acumen and ID.me

Sterling Identity

Security Benefit

• RES and ID.me
• Adobe and ID.me

Patient verification E-prescribing for providers

• MGM Resorts and ID.me

• Booking an in-person appointment
• Verifying your identity in-person
• Documents for in-person verification

Digital Equity

• Verifying your identity with Self-Service
• Verifying with KBA-R