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  1. ID.me Help Center
  2. Identity Verification
  3. Verification resources
  4. Documents

Documents

Learn more about the documents you may need to verify your identity. Also, find tips for taking photos of documents, reusing documents, and more.

  • Primary and secondary identification documents

    Primary and secondary documents are types of identification documents you'll need to present when you verify your ide...

  • My documents were rejected

    When you verify your identity with ID.me, you will need to upload images of specific personal identity documents, suc...

  • I can't upload photos of my documents

    When verifying your identity or for a community discount, you may need to upload documents to prove you are you. Taki...

  • Taking and uploading photos and files from your smartphone

    During the verification process, you can take photos of documents or upload documents from your smartphone. This arti...

  • Verifying with your driver's license or state ID

    When you choose to verify your identity using your driver's license or state ID, your screen will look like the one b...

  • How do I prove my Social Security number?

    If ID.me can't confirm your Social Security number (SSN) by checking with credit bureaus, you may be asked for ad...

  • Saving and uploading documents from your computer

    You may need to create a digital copy of a document and upload it from your computer during the verification process....

  • What documents do I need to verify my identity?

    When using ID.me’s online identity verification process, you may verify your identity using one of the following: ...

  • Verifying using your new legal name

    If you recently changed your legal name and haven’t yet verified your identity, you will need to schedule a video cal...

  • What if my proof of address doesn't have my name on it?

    You can use a utility bill that does not have your name on it if you also provide a document that shows the relations...

  • Verifying your identity using your passport or passport card

    When verifying your identity, you can choose to Take photo with your phone or Upload photo from your computer. In the...

  • What if my identity document(s) is rejected?

    Steps to follow if your document(s) was rejected: 1. Whenever a document(s) you have submitted is not accepted fo...

  • Reusing documents to verify your identity

    Instead of uploading new documents during a video call, you may have the option to reuse a pre-approved document to v...

  • Requesting a letter to prove state residency

    A Letter Attesting State Residency (LASR) proves your address if you don’t currently have a permanent address. You ma...

  • What does "We couldn't read your document" mean?

    After you upload identity documents, you may sometimes see messages like "We couldn't read your passport" or "We coul...

  • What kinds of documents are not accepted by ID.me?

    Below is a partial list of documents ID.me cannot accept:  Expired documents Employee ID badges Documents that are t...

  • What happens if my identity document(s) isn't accepted?

    When you verify your identity with ID.me, you will need to upload images of specific personal identity documents,...

  • Can I use a PO Box address when verifying my identity?

    If you are verifying your identity online, and your Driver’s License has a PO Box listed as your home address, you ma...

  • Can I use an expired ID to verify my identity?

    Yes, in some instances you may be able to use an expired Driver’s License or State-ID to verify your identity. If you...

  • DocuSign and ID.me

    DocuSign works with ID.me to verify the identity of users who need to securely sign documents using DocuSign. The rol...

  • What makes my bank statement an acceptable secondary document?

    In order to use a bank statement as an acceptable secondary document for identity verification, it must meet the foll...

  • What makes my utility bill an acceptable secondary document?

    In order to use a utility bill as an acceptable secondary document for identity verification, it must meet the follow...

  • What makes my medical bill an acceptable secondary document?

    In order to use a medical bill as an acceptable secondary document for identity verification, it must meet the follow...

  • Using Native American or Tribal documents as a form of evidence for identity verification

    Yes, ID.me follows the National Institute of Standards and Technology (NIST) guidelines for acceptable identity docum...

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