Documents
Learn more about the documents you may need to verify your identity. Also, find tips for taking photos of documents, reusing documents, and more.
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Primary and secondary identification documents
Primary and secondary documents are types of identification documents you'll need to present when you verify your ide...
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My documents were rejected
When you verify your identity with ID.me, you will need to upload images of specific personal identity documents, suc...
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I can't upload photos of my documents
When verifying your identity or for a community discount, you may need to upload documents to prove you are you. Taki...
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Taking and uploading photos and files from your smartphone
During the verification process, you can take photos of documents or upload documents from your smartphone. This arti...
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Verifying with your driver's license or state ID
When you choose to verify your identity using your driver's license or state ID, your screen will look like the one b...
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How do I prove my Social Security number?
If ID.me can't confirm your Social Security number (SSN) by checking with credit bureaus, you may be asked for ad...
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Saving and uploading documents from your computer
You may need to create a digital copy of a document and upload it from your computer during the verification process....
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What documents do I need to verify my identity?
When using ID.me’s online identity verification process, you may verify your identity using one of the following: ...
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Verifying using your new legal name
If you recently changed your legal name and haven’t yet verified your identity, you will need to schedule a video cal...
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What if my proof of address doesn't have my name on it?
You can use a utility bill that does not have your name on it if you also provide a document that shows the relations...
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Verifying your identity using your passport or passport card
When verifying your identity, you can choose to Take photo with your phone or Upload photo from your computer. In the...
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What if my identity document(s) is rejected?
Steps to follow if your document(s) was rejected: 1. Whenever a document(s) you have submitted is not accepted fo...
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Reusing documents to verify your identity
Instead of uploading new documents during a video call, you may have the option to reuse a pre-approved document to v...
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Requesting a letter to prove state residency
A Letter Attesting State Residency (LASR) proves your address if you don’t currently have a permanent address. You ma...
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What does "We couldn't read your document" mean?
After you upload identity documents, you may sometimes see messages like "We couldn't read your passport" or "We coul...
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What kinds of documents are not accepted by ID.me?
Below is a partial list of documents ID.me cannot accept: Expired documents Employee ID badges Documents that are t...
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What happens if my identity document(s) isn't accepted?
When you verify your identity with ID.me, you will need to upload images of specific personal identity documents,...
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Can I use a PO Box address when verifying my identity?
If you are verifying your identity online, and your Driver’s License has a PO Box listed as your home address, you ma...
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Can I use an expired ID to verify my identity?
Yes, in some instances you may be able to use an expired Driver’s License or State-ID to verify your identity. If you...
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DocuSign and ID.me
DocuSign works with ID.me to verify the identity of users who need to securely sign documents using DocuSign. The rol...
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What makes my bank statement an acceptable secondary document?
In order to use a bank statement as an acceptable secondary document for identity verification, it must meet the foll...
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What makes my utility bill an acceptable secondary document?
In order to use a utility bill as an acceptable secondary document for identity verification, it must meet the follow...
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What makes my medical bill an acceptable secondary document?
In order to use a medical bill as an acceptable secondary document for identity verification, it must meet the follow...
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Using Native American or Tribal documents as a form of evidence for identity verification
Yes, ID.me follows the National Institute of Standards and Technology (NIST) guidelines for acceptable identity docum...