General Information
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Changing languages when using ID.me
ID.me believes in “No Identity Left Behind”. We’re committed to creating a platform where anyone, regardless of racia...
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How do I verify using my Individual Taxpayer Identification Number (ITIN)?
Select ID.me partners accept Individual Taxpayer Identification Numbers (ITIN) as an alternative to providing a Socia...
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Can I help a family member verify their identity with ID.me?
Yes, you may help a friend or family member provide information and verify their identity. If you are helping a frien...
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Saving and uploading documents from your computer
When creating a digital copy of your document on your computer, you can upload a scanned file, an electronic statemen...
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Can I use a PO Box address when verifying my identity?
If you are verifying your identity online, and your Driver’s License has a PO Box listed as your home address, you ma...
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What documents do I need to verify my identity?
When using ID.me’s online identity verification process, you may verify your identity using one of the following: ...
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Does ID.me verify individuals under 18 years old?
No, ID.me does not verify users who are under the age of 18. If you need to verify your identity for an organization ...
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How do I take a selfie using a webcam?
During the identity verification process, you will sometimes be asked to take a selfie (a photo of your face). Follow...
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How do I verify my identity?
If you created an account through the ID.me website, you may have been redirected to the ID.me Shop. To verify your i...
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How do I verify my identity using my Driver's License or State ID?
When you choose to verify your identity using your Driver's License or State ID, your screen will look like the one b...
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How do I verify my identity using my Passport Card or Passport?
When verifying your identity, you can choose to Take photo with your phone or Upload photo from your computer. In the...
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Do I need a smartphone to verify my identity?
You don’t need a smartphone to verify your identity. You can also verify your identity using a computer or tablet—as ...
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How do I take and submit a selfie with a smartphone?
During the verification process, sometimes you might be asked to take a selfie (a photo of your face) to submit alon...
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Does ID.me look at my credit history?
ID.me does not look at your credit history as part of the verification process. During this process, ID.me looks at ...
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How do I confirm my email address?
Steps to confirm your email address: 1. Use an address you have immediate access to and type carefully. Acci...
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Why do I need to confirm my email address?
ID.me requires each user to confirm their email address before proceeding with verification. Confirming your email ad...
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How do I take a good photo of my document(s) on my smartphone?
If you are having issues taking a good photo with your smartphone, check out the tips below. You can also create a di...
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Why did I get a text message about authorized use of my identity?
ID.me sends a text message when you give an ID.me partner access to your identity information. For example, you may h...
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Why does ID.me ask for my Social Security number?
ID.me’s verification process requires collecting sensitive pieces of information, like your Social Security number (S...
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Requesting a letter to prove state residency
A Letter Attesting State Residency (LASR) proves your address if you don’t currently have a permanent address. You ma...