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  1. ID.me Help Center
  2. Identity Verification
  3. Verification resources
  4. General Information

General Information

  • Getting started with online identity verification

    ID.me simplifies how individuals prove and share their identity online. The steps you take to verify depend on the pa...

  • Taking photos of your documents using a smartphone

    If you are having issues taking a good photo with your smartphone, check out the tips below. You can also create a di...

  • Taking a video selfie with a smartphone

    During the verification process, sometimes you might be asked to take a live video selfie (a photo of your face) to s...

  • Taking a selfie with a computer and webcam

    During the identity verification process, you will sometimes be asked to take a selfie (a photo of your face). This a...

  • What documents do I need to verify my identity?

    When using ID.me’s online identity verification process, you may verify your identity using one of the following: ...

  • Saving and uploading documents from your computer

    When creating a digital copy of your document on your computer, you can upload a scanned file, an electronic statemen...

  • Why do I need to confirm my email address?

    ID.me requires each user to confirm their email address before proceeding with verification. Confirming your email ad...

  • Changing languages when using ID.me

    ID.me believes in “No Identity Left Behind”. We’re committed to creating a platform where anyone, regardless of racia...

  • Verifying with your driver's license or state ID

    When you choose to verify your identity using your driver's license or state ID, your screen will look like the one b...

  • Verifying your identity using your passport or passport card

    When verifying your identity, you can choose to Take photo with your phone or Upload photo from your computer. In the...

  • How do I verify using my Individual Taxpayer Identification Number (ITIN)?

    Select ID.me partners accept Individual Taxpayer Identification Numbers (ITIN) as an alternative to providing a Socia...

  • Can I help a family member verify their identity with ID.me?

    Yes, you may help a friend or family member provide information and verify their identity. If you are helping a frien...

  • Can I use a PO Box address when verifying my identity?

    If you are verifying your identity online, and your Driver’s License has a PO Box listed as your home address, you ma...

  • Does ID.me verify individuals under 18 years old?

    No, ID.me does not verify users who are under the age of 18. If you need to verify your identity for an organization ...

  • Do I need a smartphone to verify my identity?

    You don’t need a smartphone to verify your identity. You can also verify your identity using a computer or tablet—as ...

  • Does ID.me look at my credit history?

    ID.me does not look at your credit history as part of the verification process.  During this process, ID.me looks at ...

  • Why did I get a text message about authorized use of my identity?

    ID.me sends a text message when you give an ID.me partner access to your identity information. For example, you may h...

  • Why does ID.me ask for my Social Security number?

    ID.me’s verification process requires collecting sensitive pieces of information, like your Social Security number (S...

  • DocuSign and ID.me

    DocuSign works with ID.me to verify the identity of users who need to securely sign documents using DocuSign. The rol...

  • Requesting a letter to prove state residency

    A Letter Attesting State Residency (LASR) proves your address if you don’t currently have a permanent address. You ma...

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