General Information
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How do I verify my identity?
If you created an account through the ID.me website, you may have been redirected to the ID.me Shop. To verify your i...
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How do I confirm my email address?
Steps to confirm your email address: 1. Use an address you have immediate access to and type carefully. Acci...
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Why does ID.me ask for my Social Security number?
ID.me verifies the identities of millions of people across the world. Our primary goal is to make sure that you are w...
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How do I change languages when using ID.me?
You can verify your identity with ID.me in multiple languages, including: English Spanish Simplified Chinese ...
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Can I help a family member verify their identity with ID.me?
Yes, you may help a friend or family member provide information and verify their identity. If you are helping a frien...
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How do I create a digital copy of my document on a computer?
When creating a digital copy of your document on your computer, you can upload a scanned file, an electronic statemen...
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Can I use a PO Box address when verifying my identity?
If you are verifying your identity online, and your Driver’s License has a PO Box listed as your home address, you ma...
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What documents do I need to verify my identity?
When using ID.me’s online identity verification process, you may verify your identity using one of the following: ...
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Does ID.me verify individuals under 18 years old?
No, ID.me does not verify users who are under the age of 18. If you need to verify your identity for an organization ...
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How do I take a selfie using a webcam?
During the identity verification process, you will sometimes be asked to take a selfie (a photo of your face). Follow...
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How do I verify my identity using my Driver's License or State ID?
When you choose to verify your identity using your Driver's License or State ID, your screen will look like the one b...
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How do I verify my identity using my Passport Card or Passport?
When verifying your identity, you can choose to Take photo with your phone or Upload photo from your computer. In the...
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Do I need a smartphone to verify my identity?
No. When verifying your identity with ID.me, you may be asked to take a selfie (a photo of your face). You can ta...
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How do I take and submit a selfie with a smartphone?
During the verification process, sometimes you might be asked to take a selfie (a photo of your face) to submit alon...
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Does ID.me look at my credit history?
ID.me does not look at your credit history as part of the verification process. During this process, ID.me looks at ...
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Why do I need to confirm my email address?
ID.me requires each user to confirm their email address before proceeding with verification. Confirming your email ad...
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How do I take a good photo of my document(s) on my smartphone?
If you are having issues taking a good photo with your smartphone, check out the tips below. You can also create a di...