Documents

Primary and secondary documents are types of identification documents you must present when verifying your identity o...

Taking and submitting high-quality photos of your identity document(s) is a key step in the verification process. We’...

When you verify your identity with ID.me, you are required to upload photos or files of your identification documents...

Uploading high-quality photos of your documents is a key part of verifying your identity or verifying for a community...

You can choose to Take photo with your phone or Upload photo from your computer. In the following example, we will ch...

If ID.me can't confirm your Social Security number (SSN) by checking with credit bureaus, you may be asked for ad...

The documents you need to verify your identity depend on the ID.me partner you verify for. This article explains comm...

If you recently changed your legal name and haven’t yet verified your identity, you will need to schedule a video cal...

You can use a utility bill that does not have your name on it if you also provide a document that shows the relations...

When verifying your identity, you can choose to Take photo with your phone or Upload photo from your computer. In the...

When the documents you submit during the video verification process are rejected, you are sent an email that details ...

Instead of uploading new documents during a video call, you may have the option to reuse a pre-approved document to v...

If you live outside of the United States and don’t have a US phone number, mailing address, or Social Security number...

A Letter Attesting State Residency (LASR) proves your address if you don’t currently have a permanent address. You ma...

After you upload identity documents, you may see an error that we couldn’t read the document you uploaded. This artic...

Below is a partial list of documents ID.me cannot accept:  Expired documents Employee ID badges Documents that are t...

If you are verifying your identity online, and your Driver’s License has a PO Box listed as your home address, you ma...

Yes, in some instances you may be able to use an expired Driver’s License or State-ID to verify your identity. If you...

DocuSign works with ID.me to verify the identity of users who need to securely sign documents using DocuSign. The rol...

In order to use a bank statement as an acceptable secondary document for identity verification, it must meet the foll...

In order to use a utility bill as an acceptable secondary document for identity verification, it must meet the follow...

In order to use a medical bill as an acceptable secondary document for identity verification, it must meet the follow...

ID.me follows the National Institute of Standards and Technology (NIST) guidelines for acceptable identity documentat...