Documents
Learn more about the documents you may need to verify your identity. Also, find tips for taking photos of documents, reusing documents, and more.
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Primary and secondary identification documents
Primary and secondary documents are types of identification documents you must present when verifying your identity o...
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Taking photos of your documents
Taking and submitting high-quality photos of your identity document(s) is a key step in the verification process. We’...
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My documents were rejected
When you verify your identity with ID.me, you are required to upload photos or files of your identification documents...
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I can't upload photos of my documents
Uploading high-quality photos of your documents is a key part of verifying your identity or verifying for a community...
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Verifying with your driver's license or state ID
You can choose to Take photo with your phone or Upload photo from your computer. In the following example, we will ch...
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How do I prove my Social Security number?
If ID.me can't confirm your Social Security number (SSN) by checking with credit bureaus, you may be asked for ad...
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Documents to verify your identity
The documents you need to verify your identity depend on the ID.me partner you verify for. This article explains comm...
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Verifying using your new legal name
If you recently changed your legal name and haven’t yet verified your identity, you will need to schedule a video cal...
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What if my proof of address doesn't have my name on it?
You can use a utility bill that does not have your name on it if you also provide a document that shows the relations...
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Verifying your identity using your passport or passport card
When verifying your identity, you can choose to Take photo with your phone or Upload photo from your computer. In the...
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Uploading documents if they were rejected during video call verification
When the documents you submit during the video verification process are rejected, you are sent an email that details ...
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Reusing documents to verify your identity
Instead of uploading new documents during a video call, you may have the option to reuse a pre-approved document to v...
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Documents to verify if you live outside of the US
If you live outside of the United States and don’t have a US phone number, mailing address, or Social Security number...
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Requesting a letter to prove state residency
A Letter Attesting State Residency (LASR) proves your address if you don’t currently have a permanent address. You ma...
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Troubleshooting "We couldn't read your document" error
After you upload identity documents, you may see an error that we couldn’t read the document you uploaded. This artic...
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What kinds of documents are not accepted by ID.me?
Below is a partial list of documents ID.me cannot accept: Expired documents Employee ID badges Documents that are t...
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Can I use a PO Box address when verifying my identity?
If you are verifying your identity online, and your Driver’s License has a PO Box listed as your home address, you ma...
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Can I use an expired ID to verify my identity?
Yes, in some instances you may be able to use an expired Driver’s License or State-ID to verify your identity. If you...
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DocuSign and ID.me
DocuSign works with ID.me to verify the identity of users who need to securely sign documents using DocuSign. The rol...
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What makes my bank statement an acceptable secondary document?
In order to use a bank statement as an acceptable secondary document for identity verification, it must meet the foll...
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What makes my utility bill an acceptable secondary document?
In order to use a utility bill as an acceptable secondary document for identity verification, it must meet the follow...
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What makes my medical bill an acceptable secondary document?
In order to use a medical bill as an acceptable secondary document for identity verification, it must meet the follow...
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Using Native American or Tribal documents as a form of evidence for identity verification
ID.me follows the National Institute of Standards and Technology (NIST) guidelines for acceptable identity documentat...