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  1. ID.me Help Center
  2. Identity Verification
  3. Verification resources
  4. Documents

Documents

Learn more about the documents you may need to verify your identity. Also, find tips for taking photos of documents, reusing documents, and more.

  • Primary and secondary identification documents

    Primary and secondary documents are types of identification documents you must present when verifying your identity o...

  • Taking photos of your documents

    Taking and submitting high-quality photos of your identity document(s) is a key step in the verification process. We’...

  • My documents were rejected

    When you verify your identity with ID.me, you are required to upload photos or files of your identification documents...

  • I can't upload photos of my documents

    Uploading high-quality photos of your documents is a key part of verifying your identity or verifying for a community...

  • Verifying with your driver's license or state ID

    You can choose to Take photo with your phone or Upload photo from your computer. In the following example, we will ch...

  • How do I prove my Social Security number?

    If ID.me can't confirm your Social Security number (SSN) by checking with credit bureaus, you may be asked for ad...

  • Documents to verify your identity

    The documents you need to verify your identity depend on the ID.me partner you verify for. This article explains comm...

  • Verifying using your new legal name

    If you recently changed your legal name and haven’t yet verified your identity, you will need to schedule a video cal...

  • What if my proof of address doesn't have my name on it?

    You can use a utility bill that does not have your name on it if you also provide a document that shows the relations...

  • Verifying your identity using your passport or passport card

    When verifying your identity, you can choose to Take photo with your phone or Upload photo from your computer. In the...

  • Uploading documents if they were rejected during video call verification

    When the documents you submit during the video verification process are rejected, you are sent an email that details ...

  • Reusing documents to verify your identity

    Instead of uploading new documents during a video call, you may have the option to reuse a pre-approved document to v...

  • Documents to verify if you live outside of the US

    If you live outside of the United States and don’t have a US phone number, mailing address, or Social Security number...

  • Requesting a letter to prove state residency

    A Letter Attesting State Residency (LASR) proves your address if you don’t currently have a permanent address. You ma...

  • Troubleshooting "We couldn't read your document" error

    After you upload identity documents, you may see an error that we couldn’t read the document you uploaded. This artic...

  • What kinds of documents are not accepted by ID.me?

    Below is a partial list of documents ID.me cannot accept:  Expired documents Employee ID badges Documents that are t...

  • Can I use a PO Box address when verifying my identity?

    If you are verifying your identity online, and your Driver’s License has a PO Box listed as your home address, you ma...

  • Can I use an expired ID to verify my identity?

    Yes, in some instances you may be able to use an expired Driver’s License or State-ID to verify your identity. If you...

  • DocuSign and ID.me

    DocuSign works with ID.me to verify the identity of users who need to securely sign documents using DocuSign. The rol...

  • What makes my bank statement an acceptable secondary document?

    In order to use a bank statement as an acceptable secondary document for identity verification, it must meet the foll...

  • What makes my utility bill an acceptable secondary document?

    In order to use a utility bill as an acceptable secondary document for identity verification, it must meet the follow...

  • What makes my medical bill an acceptable secondary document?

    In order to use a medical bill as an acceptable secondary document for identity verification, it must meet the follow...

  • Using Native American or Tribal documents as a form of evidence for identity verification

    ID.me follows the National Institute of Standards and Technology (NIST) guidelines for acceptable identity documentat...

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