Skip to main content
  1. ID.me Help Center
  2. Identity Verification
  3. In-Person Verification

Verifying your identity in-person

ID.me works with government agencies to provide in-person verification. With in-person verification, you’ll begin the process by booking an appointment. After you book an appointment, you’ll take your identity documents and QR code to a retail location on the day and time of your appointment or at your convenience, if you choose the walk-in option. This article explains what you’ll need to do when you verify your identity in-person.

In-person appointment checklist

To ensure you can verify your identity, review this checklist before you go to the retail location:

  • Check your appointment confirmation email to confirm the date, time, and location. If you chose the walk-in option, check the retail location’s hours before you go in to ensure they are open.
  • Get the 2-3 forms of identity documents that you will need.
  • Save, print, or write down your QR code. If you booked an appointment or walk-in more than one time, ensure you have the most recent QR code.
  • Ensure your QR code is active. Codes expire after 30 days. If the code expires, we’ll send you an email to renew it. In the email, select Renew now to follow the steps to book another appointment.
  • If you don’t have a mobile device, write down or print your 25-character code and take it to your appointment.

If you don’t have a mobile device, write down or print your 25-character code and take it to your appointment.

Verify in-person

The address of the retail location for your appointment is in the confirmation email sent to you by ID.me. Most locations follow normal business hours but you may want to check the business hours of your preferred location prior to arriving.

Tip: If you have a disability or require assistance in another language, you can bring someone, like a family member, friend, or interpreter, to your appointment.

When you get to the retail location:

  1. Find the technician who will help you verify your identity in-person. The technician is trained to confirm your identity documents are valid, that your documents belong to you, and match the information you enter.
  2. Enter your information and scan your QR code at the kiosk. As a backup, you can manually enter your registration code.
  3. Follow the remaining on-screen prompts, including taking a selfie and submitting photos of your documents. An ID.me document reviewer will validate them after you complete the in-person verification steps.
Note: Before you leave, wait for an email from ID.me confirming your documents were processed. If ID.me can’t process your documents, you’ll be asked to upload your documents again.

Finish verification

To complete the verification process, you may need to consent to share your information with the organization you need to access: 

  1. Wait for an email from ID.me confirming your documents were approved. You must receive this email before trying to sign in again.
  2. Return to the website for the organization or agency you need to access.
  3. Sign in to your ID.me account.
  4. When prompted, select Allow to share your information.