Verifying your identity in-person – ID.me Help Center

ID.me works with select government agencies to provide in-person verification. With in-person verification, you’ll begin the process by booking an appointment. After you book an appointment, you’ll take your identity documents and “Registration Code” to an Identity Network Location on the day and time of your appointment or at your convenience, if you choose the walk-in option. This article explains what you’ll need to do when you verify your identity in-person.

In-person appointment checklist

To ensure you can verify your identity, review this checklist before you go to the Identity Network Location:

Check your appointment confirmation email to confirm the date, time, and location. If you chose the walk-in option, check the Identity Network Location hours before you go in to ensure they are open.
Get the 2-3 forms of identity documents that you will need.
Save, print, or write down your Registration code. If you booked an appointment or walk-in more than one time, ensure you have the most recent Registration codes.
Ensure your Registration code is active. Codes expire after 30 days. If the code expires, we’ll send you an email to renew it. In the email, select Renew now to follow the steps to book another appointment.

If you don’t have a mobile device, write down or print your 25-character code and take it to your appointment.

Go to the Identity Network Location

The address of the Identity Network Location for your appointment is in the confirmation email sent to you by ID.me. Most locations follow normal business hours but you may want to check the business hours of your preferred location prior to arriving.

Tip: If you have a disability or require assistance in another language, you can bring someone, like a family member, friend, or interpreter, to your appointment.

When you get to the Identity Network Location:

Find the technician who will help you verify your identity in-person. The technician is trained to confirm your identity documents are valid, that your documents belong to you, and match the information you enter.
Enter your information and Registration code in the kiosk.
Follow the remaining on-screen prompts. If you took photos of your documents on the kiosk, an ID.me document reviewer will validate them after you complete the in-person verification steps.

Note: Before you leave, wait for an email from ID.me confirming your documents were processed. If ID.me can’t process your documents, you’ll be asked to upload your documents again.