Booking an IPV appointment – ID.me Help Center

You must book an in-person verification (IPV) appointment, including walk-ins, prior to visiting an Identity Network Location. After you book an appointment, you’ll receive your “Registration Code,” which includes a QR code and 25-character code. You will need this code when you verify your identity in person. This article explains how to book an appointment and get your Registration Code.

Eligibility

To be eligible to book an IPV appointment:

You must be at least 18 years of age
The agency you’re verifying for must offer IPV

States that offer IPV

The state workforce agencies that currently offer IPV include:

For all other state workforce agencies, you must verify for state benefits and services using self-service or on a video call.

Book an IPV appointment

After you book your IPV appointment online, save and use the generated Registration Code when you go to verify in person.

1. Sign in or create your ID.me account

To get started:

Go to your state workforce agency’s site using the URL in the email you received from your state.
When prompted, select Verify with ID.me.
Sign in to your ID.me account or create a new one. Confirm your email address by selecting the provided link sent to your inbox or entering the six-digit code.
Complete multi-factor authentication (MFA). If you do not have a mobile device, select Backup Codes to generate 12 unique one-time-use codes.
On the screen titled “How would you like to verify”, select In-person verification as your verification method.
Enter your personal information, then select Continue.

2. Book your appointment

Next, choose the location, date, and time of your appointment. To book your appointment:

Choose an Identity Network Location near you. Enter your zip code or city name to find and choose a convenient location for your appointment. Next, select Continue.
Select a date and time for your appointment to view available times at the Identity Network Location or choose “Walk-in” to go in at any time during regular business hours. Select Book Appointment.
After your appointment is confirmed, you will see a screen with detailed information about your IPV appointment. ID.me will also email you this information. Be sure to save your Registration Code and bring required identity documents to your appointment.

Tip: We recommend printing your confirmation information. On the confirmation page, look for the “Print” button. If your device has immediate access to a printer, select Print. If you don’t have a printer, write down your 25-character code.

3. Save and use your Registration Code

On the confirmation screen after you book an appointment, and in the confirmation email, you will see details for your appointment, including:

Date and time of your appointment, unless you chose the walk-in option
Address of the Identity Network Location you selected
Reminder to bring two forms of identity documents
Registration Code, both in the form of a QR code and 25-character registration code
Instructions for your appointment

You can save the QR code to your mobile device. Otherwise, you can print the Registration Code or write down your 25-character Registration Code on a piece of paper and bring it with you to your appointment.

Keep in mind:

If you book an appointment more than one time, the most recent Registration Code generated will be the only one that can be used to verify in person.
QR codes expire after 30 days to help keep your account secure. If your QR code expires, we'll send you an email to renew it. In the email, select Renew now to book a new appointment and receive an updated QR code. Below is an example of the email.

Verify your identity in person

When your appointment date arrives or if you chose to walk in at any time, follow the steps to verify your identity in person.

FAQ

Can I do a walk-in appointment instead of scheduling one?

Yes. However, you must still book an appointment and choose the “Walk-in” option. If you have already scheduled an appointment but would like to switch to a walk-in instead, simply visit any Identity Network Location during regular business hours and bring your identity documents and Registration Code.

Can I reschedule my appointment?

Yes. You can reschedule your IPV appointment in case you missed it. To do so, return to the email with the link to reschedule your in-person appointment. By clicking the link and re-entering your information, you can make another appointment at an Identity Network Location.

You may also walk-in to any Identity Network Location. However, if you do not schedule an appointment, there may be an extended wait time.

Can I go to any Identity Network Location for my IPV appointment?

Yes. For both scheduled and walk-in appointments, you may visit any available Identity Network Location most convenient for you during regular business hours.

Will my Registration Code expire?

It depends. While the 25-character Registration Codes remain active until you use it at an Identity Network Location to verify your identity, QR Codes expire 30 days after they are created. We’ll send you an email to book a new appointment, which will issue you a new QR code. In the email, select Renew now to begin book a new appointment.

Can I use the 25-character Registration Code instead of the QR Code?

Yes. After you book your in-person verification appointment, make sure to write down the 25-character Registration Code correctly and bring it with you to your appointment. When you check in at the kiosk at the Identity Network Location, enter the code manually when it asks for your Registration Code.