Welcome to the ID.me Internal Revenue Service Help Site
ID.me is a trusted third party of the Internal Revenue Service (IRS) that provides secure identity verification for the Advance Child Tax Credit (CTC). Helping you successfully complete the authentication process is our priority.
How can we help you?
Who is ID.me?
ID.me is an IRS-Trusted Third Party
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What does ID.me do for the IRS?
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Who is ID.me?
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Do I need to verify my identity for the IRS Child Tax Credit Update Portal?
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Why should I trust ID.me?
Verifying my identity for the IRS Child Tax Credit Update Portal (CTC UP)
Trusted Referee Video Call
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What is a Trusted Referee video call?
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What is a primary or secondary document?
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What if one of my identity documents is rejected?
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What do I do if I have a long wait time?
IRS Child Tax Credit (CTC) FAQs
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Where can I find more information about the IRS Child Tax Credit?
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How can I confirm changes I made to my IRS CTC Update Portal account?
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What is a CP303 notice?
Troubleshooting Tips
Am I eligible?
See the IRS CTC qualifications here.
If you are unable to find what you are looking for, have you tried our search function?
Click here to visit our help center, where you can submit a help ticket.
