Submit a request – ID.me Help Center

If you can sign in to your ID.me account, return to the previous screen and sign in to request help.

If you cannot sign in, or if you do not have an ID.me account, carefully fill out the form below. We'll use your answers to route your ticket to the best team.

Please click and scroll to select from the available choices:

Your email address

Do you have an ID.me account?

Subject(optional)

First name

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What is the issue you are having with accessing your account?

Description

Please describe your issue in as much detail as possible, including the state or organization you are verifying for. A member of our support staff will respond to you soon.

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How can we help you?