Submit a request – ID.me Help Center

The best way to request help is to sign in so our agents can quickly find your account and begin addressing your issue.

If you cannot sign in, carefully fill out the form below and we will route your ticket to the best team to help you access your account.

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Please describe your issue in as much detail as possible, including the state or organization you are verifying for. A member of our support staff will respond to you soon.

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