Identifying communications from IDMe

Scammers often pose as legitimate representatives of ID.me in their communications, aiming to gain access to your wallet or trick you into taking actions that compromise your security. This article provides tips to help you identify whether a communication is legitimately from ID.me.

Email addresses and email domains

Official ID.me emails come from an @id.me address. Some examples include:

hello@id.me
@mywallet.id.me

Be suspicious of any emails that have a .com email domain and claim to be from ID.me. For example, scammers may use email domains like @idme.com or @id.com.

Note: ID.me periodically sends transactional emails with important information about your wallet, and how we secure your data and protect your privacy. You cannot unsubscribe from these transactional emails. To learn more, visit our Privacy Policy.

Phone numbers

Be cautious of automated phone calls from scammers pretending to be officials from organizations or agencies that work with If ID.me Support contacts you by phone, the call will always be from a live person.

Scammers may ask for your multi-factor authentication (MFA) code or other sensitive details.

Note: ID.me will also never ask for your password or MFA information.

Website domains

The official ID.me website is www.id.me. ID.me websites always end with .me, not .com

Social media channels

Official ID.me social media channels include:

Facebook: ID.me page
X (formerly Twitter): @IDme and @IDmeSupport

Text messages

Below is an example of a text message from ID.me:

Screenshot of ID.me text messages with verification codes and security alert link

Protect yourself from scams

To learn how to protect yourself from scammers, visit Understanding and identifying online scams.

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