If you select Text Message or Phone Call for multi-factor authentication (MFA), you will receive a code via text message or (audio) phone call when you sign in to your ID.me Account. Enter the code from the message to complete the sign-in.
Select one of the following:
- Steps to set up Text Message/Phone Call
- Steps to sign in to your account with Text Message/Phone Call
After 3 failed MFA attempts, you will need to confirm your email to recover your account.
Steps to set up Text Message/Phone Call MFA:
1. Select Text Message or Phone Call when prompted to choose an MFA method.You will see this screen when you are verifying your identity. You can also make this selection on the Sign In & Security tab of your account. |
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2. Enter the phone number you wish to use, then select Text me or Call me.After you have chosen a notification method, select Continue. When you select Continue, you will receive a text or (audio) phone call at the number you provided. The message will contain a 6-digit code. Note: It’s not possible to set up MFA using a phone number that has an extension. For example, 555-555-5555 ext. 2. |
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3. Enter the 6-digit code you received and select Continue. |
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4. Select Continue again to complete the MFA setup process. |
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Steps to sign in to your account with Text Message/Phone Call MFA:
1. Sign in to your ID.me Account. |
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2. During the sign-in process, select Text Message or Phone Call for MFA. |
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3. When you are prompted, enter the 6-digit code you received via text or phone call to complete the sign-in. |