If your Lowe’s military discount isn’t working at checkout, there are a few common reasons why. This article walks you through how to fix problems with verification, discount eligibility, and updating your MyLowe’s information so you can apply your military discount online or in-store.
Troubleshoot Lowe’s discount issues at checkout
The military discount does not apply to all Lowe’s products. Review the Lowe’s Military Discount Program Terms to see which items are excluded. If the item you’re purchasing is on this list, the 10% discount won’t apply.
Additional reasons your discount might not work:
- You haven't verified your Lowe’s online account.
- Your phone number is incorrect.
- You have a MyLowe’s PRO account.
Uploading acceptable military documents
If your military documents are rejected, ensure you upload an acceptable military document.
Complete your MyLowe’s account verification
Lowe’s offers the military discount to eligible service members and veterans who have verified their account through ID.me and MyLowe’s. Ensure you:
- Have a MyLowe’s Personal Account.
- Verify your primary street address.
Sign in and manage your MyLowe’s account
Sign in to your MyLowe’s account
To access the military discount when shopping online, you must sign in to your MyLowe’s Personal Account.
I have multiple MyLowe’s accounts
If you have multiple MyLowe’s accounts, only one can be verified for the military discount. If an older verified account is still active, you won’t be able to verify a new one. For help with account management, contact Lowe’s at 1-800-445-6937.
I’m not sure if I completed my military verification
To confirm your account is verified for the military discount:
- Go to the My Account section at the top right of the screen.
- Your account status should display as Military Discount Verified.
Update your MyLowe’s phone number
If the discount isn’t applied in-store, check that the phone number linked to your MyLowe’s account is correct. To update it:
- Log in to your MyLowe’s Personal Account.
- Select Account > Dashboard > Manage Address.
- Edit your address and update your phone number.
If you’re not able to update, contact Lowe’s at 1-800-445-6937.
Create an online MyLowe’s account
You need an online MyLowe’s account to use the military discount. If you have only an in-store profile, follow the steps in Verify for Lowe’s Military Discount to create an online account during verification.
PRO accounts can’t get the military discount
MyLowe’s PRO accounts are not eligible for the military discount. Ensure you’re using a personal account instead.