Sometimes the selfies you submit during the verification process aren’t always accepted. Read below about some common issues with taking a selfie and techniques to fix them. 

Is there a lot of light behind you?

Try turning around so that the light is in front of you instead. 

Is your face hidden by shadows? 

Try moving to a location with more light on your face. 

Is your face hidden by glare? 

Try to step away from the light source so that your face is still clear, but not blocked by the glare from the light. 

Did you hold the camera too low or too high? 

Selfie works best if the camera is directly in front of your face. If it is angled up and pointed at your chin or angled down and pointed at your forehead, we can’t see your full face. 

Is your full face in the picture? 

Make sure that the camera doesn’t cut off part of your face. Make sure that no hats, scarves, masks, or anything else are blocking your face.

Are there other people in the picture? 

Make sure you're the only one in the selfie.

Is the phone too far away? 

Make sure to hold the phone within a foot of your face so that we can clearly see your face.