Sterling works with IDMe to review and verify the documents you upload in Section 1 of the Form I-9 to complete Section 2. You will provide your information in Live Chat, then join a Google Meet video call to show your documents to an IDMe I-9 Document Review Specialist. This article explains how to verify and complete Section 2 of your Form I–9.

What you’ll need

• Completed Section 1 of Form I-9 before joining the chat and video call.
• The same documents you uploaded in Section 1. Review the list of Form I-9 Acceptable Documents. You’ll show these documents to the IDMe Document Review Specialist.
• Your unique identifier or Report ID.

1. Get started

To get started:

1. Follow the link from Section 1 of the I-9 portal or from the First Advantage email to the I-9 Live Chat landing page.
2. Enter your name and email address, then select Start chat to join a chat.

2. Join Live Chat

After you’re in the chat:

1. Wait for an IDMe I-9 Document Review Specialist to join. They’ll look for your Form I-9 record using a unique URL that they’ll get using your email address. If they have difficulty locating your I-9 verification, you may need to provide the unique identifier that First Advantage emailed to you.
2. Confirm you have the necessary documents to verify. 

3. You’ll receive a link to join a Google Meet call in the chat. After selecting it, make sure to allow access to your device’s camera and microphone.

   Tip: Visit Google Meet’s Help Center if your video/camera isn’t working or if the audio on your mobile device isn’t working.

3. Join a Google Meet video call

After you join the video call:

1. When prompted by the IDMe I-9 Document Review Specialist, show the documents that you uploaded to Section 1 of Form I-9.
2. Give the IDMe I-9 Document Review Specialist a moment to enter the required information from your documents.
3. You can disconnect from the Google Meet call and Live Chat after your IDMe I-9 Document Review Specialist confirms your Form I-9 verification is complete. 

Your employer will receive a notification shortly and they’ll follow up with you about any next steps.

Google Meet troubleshooting

If you’re not familiar with Google Meet, learn more about joining a Google Meet call.  

FAQ

Can I come back if I don’t have my documents ready?

Yes. If you don’t have your documents nearby, you can come back at another time. Find the First Advantage I-9 email you received and select the link to return to the Live Chat queue. 

Do I need to download an app to join the meeting?

No. If you have a supported web browser, you don’t need to download an app. If you have trouble, download the Meet mobile app or Gmail mobile app.

Can I verify if I don’t speak English?

Yes, we can still help you verify in non-English languages if you have an interpreter with you for the Live Chat and video call.