First Advantage and IDMe

First Advantage (formerly Sterling) works with IDMe to verify candidates as part of their employment background check. The role of IDMe is exclusively regarding identity verification; IDMe does not conduct background checks. This article explains how to verify your identity for First Advantage.

Sign in to First Advantage with IDMe

If you already have an IDMe Wallet, sign in:

From the identity verification email you received from First Advantage, select Click here to begin.
When prompted, select the IDMe button.
Follow the prompts to sign in.
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that First Advantage will receive and then select Allow to consent to share that information with them. Otherwise, follow the prompts to verify your identity.

I can’t sign in to my IDMe Wallet

Changed your phone number? Visit I changed my phone number.
Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
Unsure of your sign-in issue? Visit I can’t sign in to my IDMe Wallet.

Verify your identity for First Advantage

If you don’t already have an IDMe Wallet, you’ll create one before verifying your identity.

To see which documents you’ll need, visit Documents you need to verify your identity with IDMe.
For step-by-step instructions to verify, visit Verifying with KBA-R.

After you verify

After you’re verified, go back to First Advantage and sign in. On the Authorize screen, review the information the organization will receive and select Allow to consent to share the information and access the application.

Who to contact for help

IDMe

IDMe can help if you have trouble with your wallet or verifying your identity. Common issues include:

First Advantage

First Advantage can help with questions or next steps after you finish verifying. For more info, visit their FAQ page or call (888) 889-5248.

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