MGM Resorts works with ID.me to verify the identity of MGM guests so they can access features on the MGM mobile app. This article explains how to verify your identity to view your reservation information and access your digital room key.

Before you verify

To verify, you’ll need:

• MGM Rewards mobile app
• A smartphone
• Email address
• Driver's license, state ID, passport, passport card

1. Download MGM Rewards

To get started, download and open the MGM Rewards mobile app on your device:

• Download for iPhone
• Download for Android

2. How to start

To get started:

1. Open the MGM Rewards mobile app.
2. Select Sign in with ID.me. 

3. Sign in or create an ID.me account

On the ID.me sign-in page, sign in to your existing account. If you don’t have an ID.me account, select Create an account.

• Sign in: Enter the email address and password for your ID.me account. 
• Create an account: Enter an email address and password for your ID.me account, then confirm your email address. After confirming, you’ll be redirected to begin verification.

4. Verify your identity

To verify your identity, upload a government-issued photo-ID. On the verification method screen:

1. Select driver’s license or state ID, Passport, or Passport card.
2. Follow the prompts to take a photo of your document or choose your document from your device. You may need to upload the front and back of your document. 
   • Take photo: Enter your phone number, select the link in the text message you receive, then follow the prompts.
   • Choose image: Upload your document from your device.
3. After you’ve taken the photo or select it from your device, select Submit.

5. Share your information

Follow the prompts to review and confirm your details, then Allow to consent to share your information with MGM.

After you verify

After verifying your identity, you can use your digital key to unlock the door to your room. 

Who to contact for help

ID.me

ID.me can help if you have trouble with your account or verifying your identity. Common issues include:

• Signing in to your account
• Uploading documents or selfies
• Fixing rejected documents

MGM

For help or questions about your reservation or digital room key, contact MGM Resorts or visit the Front Desk.