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MGM Resorts and IDMe

MGM Resorts works with IDMe to verify the identity of MGM guests so they can access features on the MGM mobile app. This article explains how to verify your identity to view your reservation information and access your digital room key.

Before you verify

To verify, you’ll need:

  • MGM Rewards mobile app
  • A smartphone
  • Email address
  • Driver's license, state ID, passport, passport card

1. Download MGM Rewards

To get started, download and open the MGM Rewards mobile app on your device:

2. How to start

To get started:

  1. Open the MGM Rewards mobile app.
  2. Select Sign in with IDMe. 

3. Sign in or create an IDMe Wallet

On the IDMe sign-in page, sign in. If you don’t have an IDMe Wallet, select Create a wallet.

  • Sign in: Enter your email address and password. 
  • Create a wallet: Enter your email address and password, then confirm your email address. After confirming, you’ll be redirected to begin verification.

4. Verify your identity

To verify your identity, upload a government-issued photo-ID. On the verification method screen:

  1. Select driver’s license or state ID, Passport, or Passport card.
  2. Follow the prompts to take a photo of your document or choose your document from your device. You may need to upload the front and back of your document. 
    • Take photo: Enter your phone number, select the link in the text message you receive, then follow the prompts.
    • Choose image: Upload your document from your device.
  3. After you’ve taken the photo or select it from your device, select Submit.

5. Share your information

Follow the prompts to review and confirm your details, then Allow to consent to share your information with MGM.

After you verify

After verifying your identity, you can use your digital key to unlock the door to your room. 

Who to contact for help

IDMe

IDMe can help if you have trouble with your wallet or verifying your identity. Common issues include:

MGM

For help or questions about your reservation or digital room key, contact MGM Resorts or visit the Front Desk.

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