Upload your ID documents to ID.me

To verify your identity, you'll upload photos of a valid ID, like a driver’s license, passport, or state ID. Before you start, make sure you:

Have a valid, unexpired government ID
Have a smartphone or a computer with a camera

Upload your ID in Self-Service

After you sign in and complete multi-factor authentication (MFA), follow the prompts to upload your ID. When prompted, select Allow to use your camera.

Take clear photos of your ID

To successfully upload your document, make sure your photos are clear and complete.

Illustration with do’s and don’ts for taking a photo of your ID document

Set up your document

Place it on a dark, plain surface
Remove other objects from the area

Position the camera

Hold your camera straight above the document
Match the document’s orientation (vertical or horizontal)
Include all four corners

Check the image

Make sure the text is sharp and easy to read
Avoid glare, shadows, or blur

For iPhone users

Turn off Live Photos
Use a supported format (not HEIC)

Uploading documents for a video call

If you need to verify with a Video Chat Agent on a video call, you may be prompted to upload additional documents.

Upload documents using a smartphone

When prompted, choose which documents you’ll upload. For example, primary and secondary documents.
Answer questions to confirm that the info you entered earlier matches the information on your documents.
Next to each document, select Choose image.
Choose an existing image from your device or take a picture of the front and back (as applicable) of your documents.
Note: You may need to grant permission to use your device’s camera.
Answer questions about the documents you selected or took a picture of.
Select Continue to send your documents.

We’ll review your documents. If they’re approved, you’ll be prompted to join a video call.

Upload ID documents using a computer

When prompted, choose which documents you’ll upload. For example, primary and secondary documents.
Answer questions to confirm that the info you entered earlier matches your documents.
Take photos of your documents
- To upload saved files, select Choose image, then upload files from your computer.
- For any remaining documents you want to take a picture of, select Take photo, then select Continue. You’ll enter your phone number and receive a text message to begin the process.
  Note: You may need to grant permission to use your device’s camera.
Answer questions about the documents you selected or took a picture of.
Select Continue to send your documents.