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How to reset your ID.me password

This article provides instructions on how to reset the password for your ID.me account. You’ll need to reset your password if you’ve forgotten it and can’t sign in.

Reset your password

If you can’t remember your password, follow these steps to reset it:

  1. Go to the ID.me sign-in page and select Forgot password.
  2. Enter the email address on your ID.me account and select Continue.
  3. Check your email and select Reset your password
    1. Check your email inbox for a password reset email titled “ID.me - Your password reset link.” It may take up to 10 minutes to receive. 
    2. In the email, select Reset your password.
  4. Complete multi-factor authentication (MFA)
    Follow the prompts to complete MFA if it’s enabled. This may involve getting a code, or push notification.
  5. Enter your new password
    1. When prompted, enter your new password two times. Ensure your new password includes at least eight characters, one lowercase letter, one uppercase letter, and one number.
    2. Select Continue.

A confirmation message will indicate that your password reset was successful.

Troubleshoot password reset

I didn’t get an email to reset my password 

If the password reset email isn’t in your inbox, check your spam and junk folders. The email is sent from hello@id.me. If the email isn’t there, send another password reset email by selecting Resend my verification. 

I need help with the password reset link

  • Expired link: The password reset link in the email expires after 15 minutes. If you sent multiple password reset emails, always use the most recent one. If the link or code still doesn't work, select "Resend my verification" to send a new password reset email.
  • Error after selecting "Forgot Password": If you encounter an error, update your browser and clear your browser's cache, then try to reset your password again.

I couldn’t reset my password

If you’ve tried to reset your password but don’t have access to the email on your account or can’t complete MFA, follow these steps to contact the Account Recovery Team. Start by submitting a support ticket:

  1. Visit the ID.me Contact Support page.
  2. Select Submit a ticket without signing in.
  3. From the "Select your issue" drop-down menu, select the issue you’re having. If prompted, select additional drop-downs to tell us more about your issue.
  4. Select Submit.

After you contact Support

When an ID.me agent replies to you by email, follow their instructions to confirm ownership of your account. You will either need to upload a document or join a video call depending on the type of verification you have on your account.