I can’t sign in to my IDMe Wallet

Can’t log in to your IDMe Wallet? Whether you forgot your password, are having trouble with multi-factor authentication (MFA), or lost access to your email, this article will help you figure out what’s wrong and show you how to get back into your wallet.

Forgot your password?

If you can’t sign in because you forgot your password, follow the steps in Reset your IDMe password.

Note: IDMe no longer supports signing in with Google, Apple, Facebook, DS Logon, or other social accounts. Sign in with your email and password. If you signed up with a social account and don’t have a password, reset your password to create one.

Trouble with MFA?

To reset your multi-factor authentication (MFA) method, you must still be able to sign in with your email and password. Common issues include:

Not receiving codes after changing your phone number or device
Problems with your IDMe or third-party authenticator app

Visit Recover your multi-factor authentication (MFA) method for step-by-step instructions.

Can’t access your email?

If you know your password but can’t access your email inbox, you may still be able to sign in. Visit Sign in if you can’t access your IDMe email for step-by-step instructions.

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