Resetting your ID.me password – ID.me Help Center

If you’ve forgotten your password and can’t sign in, follow the steps in this article to reset it and set up a new password.

Reset your password

To reset your password:

Go to the ID.me sign-in page and select Forgot password.
Enter the email address on your ID.me account and select Continue.
Check your email for a reset email titled “ID.me - Your password reset link.” It may take up to 10 minutes to receive it.
In the email, select Reset your password or copy and enter the code into the previous browser screen and select Confirm.
Enter your new password twice, then select Continue.

Tip: Make sure to use a strong, unique password to help protect your account.

A message will confirm that your password reset was successful. You’ll be redirected to the ID.me sign-in page.

On the ID.me sign-in page, enter your email address and new password, then select Sign in.
Complete multi-factor authentication (MFA). If you have a new phone number or other trouble completing MFA, visit Resetting your multi-factor authentication (MFA) method.

Check spam or junk folders: The email is sent from hello@id.me.
Resend the reset email: Go back to the “Forgot password” page and select Resend my verification.

Screenshot of email confirmation prompt with resend verification button highlighted

Still not receiving emails? Confirm that your email address was entered correctly or contact your email provider for support.

Error messages: If there’s an error, update your browser and clear its cache, then try again.
Expired link: Remember, reset links expire after 15 minutes. Always use the most recent reset email.
Resend the link: From the “Forgot password” page, select Resend my verification.

For more help with this issue, you can connect with our Support team:

In the lower-right corner of this page, select the blue circle with the white chat bubble.
Type in the chat that you can’t sign in.
Answer the questions and follow the instructions to receive the fastest support.