If you’ve forgotten your password and can’t sign in, follow the steps in this article to reset it and set up a new password.
Reset your password
To reset your password:
- Go to the ID.me sign-in page and select Forgot password.
- Enter the email address on your ID.me account and select Continue.
- Check your email for a reset email titled “ID.me - Your password reset link.” It may take up to 10 minutes to receive it.
- In the email, select Reset your password.
- Follow the prompts to complete multi-factor authentication (MFA) and set a new password.
Password requirements
Ensure your password includes at least:
- Eight characters
- One lowercase letter
- One uppercase letter
- One number
A confirmation message will indicate that your password reset was successful.
Troubleshoot password reset issues
I didn’t get the password reset email
- Check spam or junk folders: The email is sent from hello@id.me.
- Resend the reset email: Go back to the “Forgot password” page and select Resend my verification.
- Still not receiving emails? Confirm your email address was entered correctly or contact your email provider for support.
The password reset link isn’t working
- Error messages: If there’s an error, update your browser and clear its cache, then try again.
- Expired link: Remember, reset links expire after 15 minutes. Always use the most recent reset email.
- Resend the link: From the “Forgot password” page, select Resend my verification.
I lost access to my email or can’t complete MFA
If you don't have access to the email on your account or can’t complete MFA , contact the Account Recovery Team. To submit a support ticket:
- Visit the ID.me Contact Support page.
- Select Submit a ticket without signing in.
- From the "Select your issue" drop-down menu, select the issue you’re having. If prompted, select additional drop-downs to tell us more about your issue.
- Select Submit.
When an ID.me agent replies to you by email, follow their instructions to confirm ownership of your account. You will either need to upload a document or join a video call depending on the type of verification you have on your account.