Several factors may cause your teacher verification attempt to be unsuccessful, even before you upload identifying documents. This article explains issues you may have and how to fix them.
Information not accepted
The personal or teacher license information you enter during the teacher verification process may not match the records we use for verification. To get verified, we recommend uploading acceptable teacher documentation.
Documents were rejected
If the documents you upload during verification were rejected, we will send you an email with details about why they were rejected. Make sure the document you upload:
- Is one of the documents from Documents to verify teacher status and shows all the necessary information
- Uses our document photo best practices.
Expired Community card
Some Community cards expire after a period of time. If you go to your ID.me Wallet and the card is expired, you must take steps to renew your Community card.
Who to contact
If you continue to have issues verifying your teacherstatus, contact ID.me Support for more help.