After you verify for your community, you’ll be eligible for deals and discounts with ID.me partners. To browse the offers available to you, visit ID.me Shop. This article explains common troubleshooting steps when claiming discounts.
Claim your discount
For steps to claim discounts or activate cash back, visit Claiming discounts in ID.me Shop.
My automatic discount wasn’t applied
If the automatic discount isn’t being applied:
- Make sure that your community matches the offer you’re trying to claim.
- Some offers are restricted to members of a sub-community. For example, an offer may only be available to active duty service members rather than veterans.
- Double check that the item you want is eligible for a discount. Certain items may be excluded from discounts. Check the partner website for more information.
My promo code isn’t working
Some discounts require you to enter a promo code during checkout. If your promo code isn’t working:
- Review your promo code and enter it again to ensure you entered it correctly.
- Double check that the item you want is eligible for a discount. Certain items may be excluded from discounts. Check the partner website for more information.
- Make sure you haven’t previously used the same code.
I’m not sure which community I verified for
If you think you verified for a community in the past, but you’re not sure which one, you can confirm this in your ID.me Wallet. To confirm which community you have verified for:
- Sign in to your ID.me account.
- Under “My IDs,” select Manage IDs.
- In your ID.me Wallet, look under “Active IDs.” The ID card for the community you verified for will be in your ID.me Wallet.
If you don’t see any community cards, you will need to verify for a community.
My community verification expired
Community verification cards may expire, depending on the community you verified for. If your card expired, follow the steps to re-verify your community card in Using your ID.me Wallet.
I’m in Canada and can’t claim an offer
The Canadian ID.me Shop has discounts and offers specific to residents in Canada. You must verify for a community to claim these offers. Canadian discounts and offers can only be accessed from the Canadian version of the partner site.
Make sure:
- You are accessing the offer from the Canadian partner site. You must search “Canada” in the ID.me Shop search bar to find offers and discounts specific to Canadian residents.
- You verified as a Canadian resident on your account. US verifications will not work for Canadian offers.
Discounts for hospital employees
Hospital employees who work at a hospital, medical facility, or health care facility, but who do not fall under the Medical Provider or Nurse affiliation, may still qualify for discounts. To find what discounts are available, go to ID.me Shop and search “Hospital employee.”
I need help with a specific community
If you’re having trouble verifying for a specific community, go to the community’s verification page for more information: