Trusted Referees are available from 7:30 AM to midnight, Eastern time, 7 days a week, after an unsuccessful identity verification attempt.
Video call verifications are completed in the order in which they are received. Appointments are not available.
Instead, you may wish to use the Save and Return Later button pictured below. It allows you to save your personal information and/or uploaded documents; you will then receive a link you can use to return for your Trusted Referee video call at a more convenient time.