Video calls
Learn more about verifying with a Video Chat Agent, also known as a Trusted Referee. For example, learn to verify on a video call, schedule video call appointments, and more.
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Verifying with a short video call
This article explains how to verify your identity on a short video call. Verifying with a short video call requires y...
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Verifying with an extended video call
If you tried verifying your identity using Self-Service or on a short video call and weren’t successful, you may have...
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Verifying if you live outside of the U.S. and have an SSN
This article explains how to verify your identity if you live outside the United States and have a Social Security nu...
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Verifying with a non-U.S. passport
If you live outside the United States and don't have a social security number or an ITIN, you may still be able to ve...
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Verifying with an Individual Taxpayer Identification Number (ITIN)
This article explains how to verify your identity using an Individual Taxpayer Identification Number (ITIN). If you ...
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Scheduling video call appointments
When verifying your identity on a video call, you’ll wait in line for the next available Video Chat Agent. If wait ti...
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How helpers and interpreters can support you during a video call
When verifying your identity with ID.me, you may need to join a video call with a Video Chat Agent. You’re allowed to...
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Using Zoom for ID.me video calls
There are times when you may need to join a Zoom video call with ID.me Support. This article explains how to test and...