Video calls
Learn more about verifying with a Video Chat Agent, also known as a Trusted Referee. For example, learn to verify on a video call, schedule video call appointments, and more.
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Verifying your identity on a video call
If you tried verifying your identity using Self-Service and weren’t successful, you may have the option to finish ver...
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Scheduling video call appointments
By scheduling appointments with a Video Chat Agent (also known as Trusted Referees), you can finish verifying your id...
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Verifying with a Short Video Call
Creating an ID.me account and verifying your identity ensures you, and only you, can access the benefits and services...
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Video call wait times
When verifying your identity on a video call, the time it takes for a Video Chat Agent to join the call will vary. Th...
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How to have a successful video call
When you verify your identity on a video call, there are steps we recommend taking to ensure you get verified. This a...
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Using your Individual Taxpayer Identification Number (ITIN) to verify
Select ID.me partners accept Individual Taxpayer Identification Numbers (ITIN) as an alternative to providing a Socia...
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Asking for assistance on a video call
When verifying with ID.me, you may need to join a live call with an ID.me Video Chat Agent. You’re welcome to have a ...
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Action required after verifying over a video call
After you successfully verify your identity on a video call, you may receive an "Action Required" email, like the one...
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Can I speak to a Video Chat Agent in languages other than English?
There are a few ways to verify your identity on a video call with a Video Chat Agent if you’re not able to complete t...
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Using Zoom for ID.me video calls
There are times when you may need to join a Zoom video call with ID.me Support. This article explains how to test and...
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Verifying if you live outside of the United States
If you live outside of the United States, you’ll need to verify your identity on a video call with a Video Chat Agent...