Skip to main content
ID.me Help Center Help Center home page ID.me Help Center Help Center home page
Go to ID.me
Español (Latinoamérica)
    Go to ID.me
    English (US) Español (Latinoamérica)
  1. ID.me Help Center
  2. Identity Verification
  3. Verification resources
  4. Video calls

Video calls

Learn more about verifying with a Video Chat Agent, also known as a Trusted Referee. For example, learn to verify on a video call, schedule video call appointments, and more.

  • Verifying your identity on a video call

    If you attempted to verify your identity using self-service and it wasn’t successful, you may have the option to fini...

  • Scheduling video call appointments

    By scheduling appointments with a Video Chat Agent (also known as Trusted Referees), you can finish verifying your id...

  • Where do I upload my document(s) for my Trusted Referee Video Call?

    When verifying your identity on a Trusted Referee Video Call: 1. ID.me requires you to upload a digital copy of y...

  • Verifying your identity on a short video call

    Some ID.me partners let you verify your identity by uploading a government-issued photo ID, then joining a short vide...

  • How do I connect with a Trusted Referee?

    Your first step in identity verification should be to carefully follow the instructions you received and verify your ...

  • What should I do if there’s a long wait time?

    When verifying your identity on a video call, wait times for a Video Chat Agent to join the call will vary. The estim...

  • How to have a successful video call

    When you verify your identity on a video call with a Video Chat Agent, also known as a Trusted Referee, we recommend ...

  • Using your Individual Taxpayer Identification Number (ITIN) to verify

    Select ID.me partners accept Individual Taxpayer Identification Numbers (ITIN) as an alternative to providing a Socia...

  • Can I ask someone to help me on live video calls?

    When verifying with ID.me, you may need to verify on a live call with a Video Chat Agent, also known as a Trusted Ref...

  • How do I enable FaceTime on my iPhone?

    If you are unable to use FaceTime on your iPhone, chances are you may have disabled it. Follow the steps below to re-...

  • How do I refresh my screen?

    While waiting for an ID.me Trusted Referee, you can choose to refresh your browser periodically in order to see an up...

  • Why did I get an email after my successful identity verification with a Trusted Referee?

    After you successfully verify your identity with an ID.me Trusted Referee, you may receive an "Action Required" email...

  • Can I speak to a Video Chat Agent in languages other than English?

    There are a few ways to verify your identity on a video call with a Video Chat Agent if you’re not able to complete t...

  • Using Zoom for ID.me video calls

    There are times when you may need to join a Zoom video call with ID.me Support. This article explains how to test and...

  • What if I don’t live in the United States?

    You may need to take specific steps to verify your identity if you don’t live in the United States or if you don’t ha...

ID.me Help Center Help Center home page

ID.me simplifies how individuals prove and share their identity online.

Follow ID.me on Twitter Like ID.me on Facebook Follow ID.me on LinkedIn Follow ID.me on Instagram
Contact Support
Español (Latinoamérica)
  • Copyright 2022 ID.me, Inc.
  • Privacy Terms Cash Back Terms Privacy Rights Center