Video calls
Learn more about verifying with a Video Chat Agent, also known as a Trusted Referee. For example, learn to verify on a video call, schedule video call appointments, and more.
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Verifying your identity on a video call
If you tried verifying your identity using Self-Service and weren’t successful, you may have the option to finish ver...
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Scheduling video call appointments
By scheduling appointments with a Video Chat Agent (also known as Trusted Referees), you can finish verifying your id...
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Verifying your identity on a short video call
Some ID.me partners let you verify your identity by uploading a government-issued photo ID, then joining a short vide...
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How do I connect with a Trusted Referee?
Your first step in identity verification should be to carefully follow the instructions you received and verify your ...
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What should I do if there’s a long wait time?
When verifying your identity on a video call, wait times for a Video Chat Agent to join the call will vary. The estim...
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How to have a successful video call
When you verify your identity on a video call with a Video Chat Agent, also known as a Trusted Referee, we recommend ...
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Using your Individual Taxpayer Identification Number (ITIN) to verify
Select ID.me partners accept Individual Taxpayer Identification Numbers (ITIN) as an alternative to providing a Socia...
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Can I ask someone to help me on live video calls?
When verifying with ID.me, you may need to verify on a live call with a Video Chat Agent, also known as a Trusted Ref...
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How do I enable FaceTime on my iPhone?
If you are unable to use FaceTime on your iPhone, chances are you may have disabled it. Follow the steps below to re-...
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How do I refresh my screen?
While waiting for an ID.me Trusted Referee, you can choose to refresh your browser periodically in order to see an up...
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Why did I get an email after my successful identity verification with a Trusted Referee?
After you successfully verify your identity with an ID.me Trusted Referee, you may receive an "Action Required" email...
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Can I speak to a Video Chat Agent in languages other than English?
There are a few ways to verify your identity on a video call with a Video Chat Agent if you’re not able to complete t...
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Using Zoom for ID.me video calls
There are times when you may need to join a Zoom video call with ID.me Support. This article explains how to test and...
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What if I don’t live in the United States?
You may need to take specific steps to verify your identity if you don’t live in the United States or if you don’t ha...