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Verifying with a short video call

This article explains how to verify your identity on a short video call.

Verifying with a short video call requires you to upload your identification document, then join a brief video call with an ID.me Video Chat Agent. 

Before you start

Use the short video call pathway if the organization you are accessing lets you choose this pathway or if you were unable to complete the video selfie.

Tip: Verify your identity faster with Self-Service, without needing to join a video call.

What you’ll need

To verify on a short video call, you’ll need:

1. Get started

To get started:

  1. Go to the website of the organization or agency you need to verify for, and select the ID.me button.
  2. Sign in to your existing ID.me account or create a new account.
  3. Complete multi-factor authentication (MFA) or add MFA to protect your account.
  4. Select Video Call.
    Note: If you don’t have the required ID, select I don't have a driver's license, state ID, passport, or passport card to verify on an extended video call.

2. Upload your document

  1. Take and submit photos of your identity document
    Upload your US driver’s license or state photo ID, or select Change document to upload a passport or passport card. Learn how to upload photos of your documents.
    Screenshot of screen to enter phone number and take a photo of an identity document
  2. Confirm your phone number.
  3. Enter your Social Security number, then select Continue.
  4. Review your information and select Yes to confirm it is accurate. If something is inaccurate, select No and update your information.

3. Join the video call

  1. Select Join video call.
    Screenshot of prompt to join a video call for identity verification
  2. Allow access to your device’s microphone and camera.
  3. Consent to have the call recorded, then select Join video call again.
    Screenshot of ID.me message saying an agent will join shortly with a fraud warning
  4. Stay on the call as the agent compares you to the document you uploaded. This process takes only a few minutes.

4. Share your information

To complete verification after meeting with an agent:

  1. Return to the organization’s website and sign in using your ID.me account. 
  2. Select Allow to consent to share your information and access the organization or agency’s services.

Troubleshoot a short video call

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