During the verification process, sometimes you might be asked to take a selfie (a photo of your face) to submit along with your documents.

It’s recommended to start the process on a computer then use a smartphone to take a selfie, but you can also complete the entire verification process on a smartphone if you do not have access to a computer.

If you do not have access to a smartphone to take a selfie, you can also take a selfie using a computer's webcam.

Tip: If you need to switch devices or browsers, first sign out of your ID.me account. Signing in to different browsers or devices may cause issues.

Steps to take a selfie using a smartphone:

1. Select Take a selfie with my phone. Do not close any web browser or tab on your computer during this step. If you accidentally close your web browser or tab on your computer, you must start the identity verification process again.
2. Enter the phone number of the device you will use to take a selfie then select Continue.
3. Check for a text message from ID.me sent to the phone number you submit in the previous step then tap on the link in the text message.
4. Select the blue Continue button. You may need to grant permission to allow the selfie to be taken on your device.
5. Hold the phone in front of your face to scan it, then wait until you see a green checkmark. Sometimes you will be required to take a still selfie instead, which is simply taking a photo of your face then submitting it. Review your submission then select Continue.
6. After you submit your selfie, return to the original or previous web browser (either on a computer or a smartphone) to finish the verification process.

How do I take and submit a selfie with a smartphone?

Steps to take a selfie using a smartphone:

1. Select Take a selfie with my phone.

2. Enter the phone number of the device you will use to take a selfie then select Continue.

3. Check for a text message from ID.me sent to the phone number you submit in the previous step then tap on the link in the text message.

4. Select the blue Continue button.

5. Hold the phone in front of your face to scan it, then wait until you see a green checkmark.

6. After you submit your selfie, return to the original or previous web browser (either on a computer or a smartphone) to finish the verification process.