You may be asked to take a video selfie during the verification process. Your video selfie is one of the ways to prove you are you.
This article gives you step-by-step instructions to take a video selfie and best practices for taking video selfies.
Take a video selfie
To take a video selfie using your smartphone:
- Go to the website of the organization you need to access and select the ID.me button.
- Sign in if you already have an ID.me account; do not create another account. If you have never created an ID.me account, create one using your personal email address.
- Select Self-Service, if prompted.
- Follow the prompts and when prompted to take a video selfie, select Start.
- Select Start liveness detection. You may need to select Allow to grant permission to your camera.
- Hold your phone so your face is centered in the frame. Wait until you see a “Processing video selfie” screen. Follow our video selfie best practices to take a great selfie.
- After successfully submitting your video selfie, return to the original or previous web browser (either on a computer or a smartphone) to finish the verification process.
Video selfie best practices
- Set up lighting: Whether it’s natural light or from a lamp, make sure the light is in front of you.
- Avoid glare: If you notice glare, step back from the light source.
- Position the camera: Hold the camera directly in front of your face, about a foot away.
- Don’t hide your face: Avoid clothing, like hats, scarves, masks, or anything else that can hide your face.
- Check your background: Stand in front of a simple, plain background, if possible.
- It’s a selfie: Make sure no one else is in view.
Troubleshoot video selfie issues
I couldn’t take a video selfie
If you’re having trouble taking a video selfie, visit How to fix video selfie issues.
I can’t get my camera to work
For help granting access to your browser or device, visit How to fix camera access issues.