During the verification process, you may be asked to take a live video selfie to submit along with your documents. This article explains how to submit a selfie to ID.me and what to do if your selfie gets rejected.
If you do not have access to a smartphone to take a selfie, you can also take a selfie using a computer's webcam. For more information, visit Taking a selfie with a computer and webcam
Tip: If you need to switch devices or browsers, first sign out of your ID.me account. Signing in to different browsers or devices may cause issues.
Take a selfie
To take and submit a selfie with a smartphone:
- Select Take video selfie, then select Continue.
- Select Start liveness detection.
Note: You may need to grant permission to allow the selfie to be taken on your device. - Hold the phone in front of your face to scan it. Wait until you get a “Processing Video Selfie” screen.
Note: You may instead be required to take a still selfie instead, which means taking a photo of your face, then submitting it. Review your submission then follow the prompts to continue. - After you submit your selfie, return to the original or previous web browser (either on a computer or a smartphone) to finish the verification process.
Selfie troubleshooting
If your selfie submission was rejected, you can retry using selfie best practices. If ID.me is unable to capture your selfie after multiple attempts, you will see “Unable To Capture Your Selfie”.
To finish submitting your selfie:
- Select Continue and enter additional information.
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After completing the rest of the Self-Service steps, select Join video call.
Note: Once you see this screen, you can return to complete your video call at any time. If you cannot connect to your video call, you will also receive an email to return at your convenience. - After you finish your short video call, ID.me will send you an email with important next steps to complete the verification process. Be sure to follow the steps carefully to complete your verification.