For tips and best practices for selecting and uploading acceptable identity documents, click here.
ID.me has partnered with the Arizona Department of Economic Security (DES) to help verify your identity for emergency rental assistance benefits.
Users who visit Arizona DES’s Emergency Rental Assistance Program (ERAP) portal will be required to verify their identity in order to continue with their application.
To verify your identity:
1. Click the green Verify with ID.me button. |
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2. You will be directed to the ID.me sign-in page.You can sign in to your existing ID.me account, or create a new one. |
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3. Confirm your email address. |
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4. Select a multi-factor authentication option. |
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5. Verify your identity.Select either Answer questions about your credit history, Upload a photo of your driver's license or state ID, Upload a photo of your passport, or Upload a photo of your passport card. |
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6. If you chose to take a photo with your device, follow the onscreen prompts.You'll be asked to input your phone number. ID.me will send you a text message with a link to your smartphone to take photos of your ID. |
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7. Enter all other requested information, including your Social Security number. |
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8. Review and confirm to make sure all your information is accurate.Then click "Continue" at the bottom of the screen. After ID.me verifies your identity, you will receive a confirmation text message as a way to protect you from fraud. To learn more about this text message, click here. |
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9. At the end of the process, be sure to click "Allow and continue."This step shares your identity information with the DES and enables you to continue with your UI claim.
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Trusted Referee
If you are not able to complete the verification process due to an issue with your documentation, you will be routed to verify your identity over a video call with a Trusted Referee. Wait times may vary. You will need to show your identity documents to a Trusted Referee along with a selfie (a photo of yourself) to complete your verification.
Click here to learn more about Trusted Referee.
After you've completed your verification with a Trusted Referee, follow the steps below to continue with your claim:
- Return to the Arizona DES site.
- Log in to your Arizona DES account.
- Provide your ID.me credentials when prompted.
- Follow the steps for Arizona DES, then click to Allow them to use your verified identity information.
Click here for a user guide that explains the process.
