You can use the IDMe Authenticator app to complete multi-factor authentication (MFA) when you sign in to your IDMe account. Depending on how you set up the app, you can approve a push notification or enter a code.

If you haven't downloaded or set up the app yet, see Download and set up the IDMe Authenticator app.

Sign in with the IDMe Authenticator app

How you sign in depends on the method you set up.

Sign in with a push notification

If you set up push notification:

1. Sign in to your IDMe account.
2. When prompted for MFA, select the option to send a push notification.
3. Open the notification on your device.
4. Approve the sign-in in the IDMe Authenticator app.

If you use a supported smartwatch, you may also be able to approve the sign-in from your watch.

Sign in with a code

If you set up code generator:

1. Sign in to your IDMe account.
2. When prompted for MFA, open the IDMe Authenticator app.
3. Find the code for your IDMe account.
4. Enter the code where prompted to finish signing in.

If you use an Apple Watch, you can also view your code on your watch.

Download and set up the IDMe Authenticator app

If you haven't used the IDMe Authenticator app before, download it to your device, then set up your MFA method.

Download the app

Download the IDMe Authenticator app for free from your device's app store:

• iPhone or iPad: Go to the App Store.
• Android device: Go to Google Play.

If you have trouble downloading or installing the app, check your internet connection and try again.

Set up MFA with the app

After you download the app, set up the MFA method you want to use:

• Setting up push notification MFA
• Setting up code generator MFA

For information about using a security key instead, go to Setting up NFC-enabled security key MFA.

Manage your IDMe Authenticator app settings

You can manage preferences in the IDMe Authenticator app by selecting the gear icon, including:

• Face ID, if your device supports it
• Dark Theme
• Show Date Added

Update the IDMe Authenticator app

Your device may update the app automatically or notify you when an update is available. You can also check for updates yourself.

To find your IDMe Authenticator app version, select the gear icon. The version number displays in the menu.

• iPhone or iPad: Go to the App Store and find the IDMe Authenticator app.
• Android device: Go to Google Play and find the IDMe Authenticator app.

If an update is available, select Update.

Use the IDMe Authenticator app with a smartwatch

You can use the IDMe Authenticator app with supported Apple Watch and Android smartwatches.

• Apple Watch: Approve sign-ins with push notifications or view codes.
• Android smartwatches: Approve sign-ins with push notifications.

For help installing apps on your smartwatch or phone, go to your device provider's support site.

Fix problems with the IDMe Authenticator app

If you can't sign in with the IDMe Authenticator app or the app isn't working as expected, go to Fixing IDMe Authenticator app issues. for troubleshooting steps.