Using the ID.me Authenticator app

The ID.me Authenticator app lets you set up code generator and push notification multi-factor authentication (MFA). This free app is solely for MFA, not for identity verification. The app is available on iOS and Android devices. We recommend using the latest operating system for your device.

This article explains how to download and use the ID.me Authenticator app.

Download the Authenticator app

There are two ways to download the ID.me Authenticator app:

App stores

• For iOS devices (iPhone, iPad, Apple Watch), visit the App Store.
• For Android devices, visit the Google Play Store.
• If you experience issues downloading or installing the app, ensure you have a reliable WiFi or internet connection.

During MFA Setup

• When setting up MFA for your ID.me account, you’ll be prompted to enter your email address or phone number to receive a download link.
• For detailed steps to set up MFA using the app, visit:
  • Setting up push notification MFA
  • Setting up code generator MFA
  • Setting up NFC-enabled security key MFA

Sign in using the Authenticator app

How you sign in depends on MFA method you’ve set up:

• • Push notification
  • Code generator
  • NFC-enabled security key

Manage Authenticator app settings

To manage your app settings:

1. Open the ID.me Authenticator app on your device.
2. Select the “≡” hamburger icon in the upper right corner to open the menu.

From the menu, you can change the following settings:

• Touch ID or Face ID: Enable or disable biometric access using your device's fingerprint or facial recognition.
• Dark Theme: Toggle between dark or light mode for the app's appearance.
• Show Date Added: Display or hide the date you added a code generator. This is useful if you've added multiple code generators.
• Submit Support Request: Contact ID.me Support.

Find your app version

To find the version number of the ID.me Authenticator app:

1. Open the ID.me Authenticator app.
2. Select the “≡” hamburger icon.
3. The version number displays in the menu.
   

Update the Authenticator app

Your device may automatically prompt you to download the latest version. If not, manually update the app:

• For iOS devices, go to the App Store.
• For Android devices, go to the Google Play Store.
• Select Update to install the latest version.

Use your smartwatch with the Authenticator app

You can use an Apple Watch or Android smartwatch to approve your sign-in or view code generator codes through the ID.me Authenticator app.

• Apple Watch: Can be used for both push notifications and code generator sign-ins.
• Android smartwatches: Can only approve sign-ins via push notifications.
• For help with installing apps on your smartwatch or phone, refer to your smartwatch provider’s documentation.

Troubleshoot Authenticator app 

If you encounter issues or error messages with the ID.me Authenticator app, visit Fixing ID.me Authenticator app issues.