What is IDMe Rx?

IDMe Rx is a free program that helps our users save money on their prescriptions by making it easy for them to compare the prices of their prescriptions across pharmacies. Users can easily search and see the discounted prices on included prescriptions on the IDMe Rx website.

Where does IDMe Rx work?

IDMe Rx is accepted at approximately 35,000 participating pharmacies nationwide. You can see if a pharmacy accepts IDMe Rx by searching for any ZIP Code on IDMe Rx or calling the plan administrator at (800) 999-3053.

Is the IDMe Rx card only accepted by pharmacies in the United States?

IDMe Rx is only available in the United States.  Participating pharmacies may be located in any of the 50 U.S. states, Washington D.C., Puerto Rico, and the U.S. Virgin Islands.

Who can get an IDMe Rx Card?

Anyone! All you need to do is add your IDMe Rx Card to your IDMe Wallet.

Is the IDMe Rx Card digital or physical?

It is digital. You may present the IDMe Rx Card on your phone through the IDMe Wallet on the IDMe website. You will not receive a physical card in the mail.

Can I use the IDMe Rx Card many times?

Yes! You can use your IDMe Rx Card as often as you want. To quickly and easily apply any available savings to your prescriptions, you should ask your pharmacist to store your IDMe Rx Card in your pharmacy’s patient profile.

How much will my prescription cost if I use my IDMe Rx Card?

You have to search for your prescription on IDMe Rx to find out the price of your prescription with an IDMe Rx Card. Since prices are subject to change depending upon the pharmacy and prescription, we recommend confirming the price of your prescription each time.

Is IDMe Rx free?

Yes! IDMe Rx is free—there are no enrollment fees or membership costs and you can cancel at any time.

Is IDMe Rx health insurance? 

No. IDMe Rx is a prescription savings program, not an insurance plan or insurance substitute. 

Can I use IDMe Rx if I have insurance or Medicare/Medicaid?

Yes! Anyone with an IDMe Wallet can add the IDMe Rx Card. Even if you already have a prescription plan through your health insurance, it is possible that IDMe Rx will find a lower price on your prescription. But the IDMe Rx savings cannot be combined with any other program, such as health insurance, Medicare/Medicaid or other savings programs.

Can I use savings from the IDMe Rx Card and my insurance on the same purchase?

No. The IDMe Rx Card cannot be combined or stacked with insurance or any other savings program. It is used in place of other savings programs, such as insurance, Medicare/Medicaid or other savings programs.

Do purchases with my IDMe Rx Card count towards my deductible or Medicare/Medicaid out-of-pocket maximums or other costs that are the plan participant’s responsibility ("donut hole")?

No. When using the IDMe Rx Card instead of other plans, payment for your prescription(s) will not be applied to your insurance, Medicare/Medicaid deductible, any out-of-pocket maximums, or any other costs that would otherwise be the plan participant's responsibility. The IDMe Rx Card cannot be used in combination with any other program, such as health insurance, Medicare/Medicaid or other discount programs available to you.

Can I use the IDMe Rx Card if I am uninsured?

Yes. You don’t need insurance to get an IDMe Rx Card. It is available to anyone with an IDMe Wallet.

Can the IDMe Rx Card be used for over-the-counter (OTC) medicine?

No. The IDMe Rx Card only provides discounts on prescriptions.

Do IDMe Rx prescription prices ever change?

Yes, our prices are subject to change. To find the most up-to-date pricing, visit IDMe Rx.

Can a Health Savings Account (HSA) be used to purchase prescriptions?

You may be able to use funds from your HSA for most prescription purchases to the extent legally permissible. Check with your HSA plan provider to confirm eligibility.

Is the IDMe Rx Card personalized for each user, or can family members use it? 

Every user who chooses to use IDMe Rx receives their own IDMe Rx Card. They may use their card to save on prescriptions for family members, children, and even pets.

How does a user cancel their IDMe Rx account?

​​You can submit an online request to cancel your IDMe Rx account. You must sign in to your IDMe Wallet. From the “What can we help you with?” drop-down menu, select Community Discounts and Offers then select I have questions about prescription discounts with IDMe Rx. Next, select I want to cancel my IDMe Rx account. Lastly, from the “Which of the following are you trying to access with IDMe?” drop-down menu, select Something else. Once we receive your request, an agent will contact you with further instructions.

Does the IDMe Rx Card work on pet prescriptions?

Yes! Your IDMe Rx Card can also save money on included prescriptions that are available for pickup at participating pharmacies for your pets. Medications like heartworm prevention medication and flea/tick prevention are not included. To confirm if your pet’s prescription is included, search your pet’s medication on IDMe Rx.

What if I’m having trouble using IDMe Rx at the pharmacy?

If you run into an issue using the IDMe Rx Card at a participating pharmacy, please have the pharmacist call the Pharmacy Hotline at (877) 800-7820. Most issues can be resolved quickly, often while you are still in the pharmacy.

Does IDMe collect data protected by the Health Insurance Portability and Accountability Act (HIPAA)? 

No. IDMe does not collect or retain data subject to HIPAA.

How does IDMe protect my information? 

At IDMe, one of our top priorities is the security of user information. The systems that process and store user information are covered by security controls such as encryption, access controls, intrusion detection, and many others that are continuously monitored for effectiveness by our dedicated security team. 

Our commitment to security is demonstrated by our compliance with security frameworks such as ISO27001, FedRAMP, Kantara, and SOC2 Trust Services Criteria. IDMe uses certified independent third-parties to assess conformance with our security controls including conducting penetration tests.
 

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